Endpoint Protection

have Dell XPS 1530 with Windows 7 Ent. Since yesterday it is behaving very odd. It is very slow . I am unable to shutdown/restart. So I tried removed SEP, it is not getting removed. I need clean wipe.

The most important thing” NEVER REMOVE YOUR AV PROGRAM IF YOU SUSPECT A THREAT ON YOUR MACHINE”
So first of all forget Clean wipe for  some time.

Reboot the machine in safe mode with networking and run  a full scan with the latest defs.

Have you created a Case..??

 

The Latest Version of CleanWipe is Cleanwipe-v12.1.1101.401

Tool supports the following OS's:

• XP 32/64
• Vista 32/64
• 2000 32/64
• 2003 32/64
• 2008 Server 32/64
• Windows 7 32/64

 

Have you created a Case with Symantec Technical Support?

To get that Cleanwipe Utility, you will have to call symantec or log a web case.

Once you have the Case Created, simply PM me your Case number and I would do the needful.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

If your system are infected check this artical.

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Please go to http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=rr and download the symrapidreleasedefsv5i32.exe | FTP 07/28/2012 and then RUN a full scan

Security Best Practice Recommendations
http://www.symantec.com/business/support/index?page=content&id=TECH91705&locale=en_US

Best practices for responding to active threats on a network
http://www.symantec.com/business/support/index?page=content&id=TECH122466&locale=en_US

https://www-secure.symantec.com/connect/articles/top-25-best-practices-symantec-endpoint-protection-110

Hello ,

Please check out the below link,

Manual uninstallation documents for Symantec Endpoint Protection and  AntiVirus and Symantec Client Security,

http://www.symantec.com/business/support/index?page=content&id=TECH96924&actp=search&viewlocale=en_US&searchid=1320238227014

you can use Cleanwipe removal tool to uninstall SEP.

Please call Tech support to get Cleanwipe tool

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

It is really frustrating to try to put in a support case to obtain CleanWipe only to get "Internal Server Errors"  when submitting the case!

Why not put the utility out there for SEP owners/subscribers to use?

It could be placed on file connect and require a valid SEP serial number to access it.

 

Frustrated in Florida!

Yes , that should be a good idea we should have some kind of authentication method.. But the reason the Tool is not public as there are some importants thing that we need to remember before running the tool.

1. the server reboots after the tool runs

2. They tool while removing SEP may also remove other symantec product.

Because of this the tool is not public.