Endpoint Protection

Hi,

To receive this tool you need to contact Symantec Support.

Support Support - http://www.symantec.com/support/contact_techsupp_static.jsp

Check this article for more details.

https://www-secure.symantec.com/connect/forums/how...

Check this fourms

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

Hello,

Best way is to create a web case, Support engineer will send you the login credentials to download the utility.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

New Cleanwipe version is introduced in SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

Check the thread

https://www-secure.symantec.com/connect/forums/need-clean-cleanwipeexe-windows-7-64-bit

Hello,

Check these Articles:

How to get the CleanWipe tool (Endpoint Removal)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

New Cleanwipe version is introduced in SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

• United States: https://support.broadcom.com (407-357-7600 from outside the United States)
• Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
• United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

You always need to contact support to get Cleanwipe. They are the only ones that can provide it.

Hi,

This is important to read:-

Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.

Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.

Methods for uninstalling Symantec Endpoint Protection

Manual uninstallation documents for Symantec Client Security products

Reference: https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

I agree with chetan before using clean wipe troubleshoot the issue and if required then try to remove it manually. If it will not work then go with cleanwipe.