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Clean wipe

Created: 17 Feb 2013 • Updated: 21 Feb 2013 | 8 comments
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Hello
i need clean wipe tool. Please assist.

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Jackie007's picture

Hi,

To receive this tool you need to contact Symantec Support.

Support Support - http://www.symantec.com/support/contact_techsupp_static.jsp

Check this article for more details.

https://www-secure.symantec.com/connect/forums/how...

 

Check this fourms

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

Thanks....

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SOLUTION
Ashish-Sharma's picture

Hello,

Best way is to create a web case, Support engineer will send you the login credentials to download the utility.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

How to Create and Validate a SymAccount for using Symantec's MySupport

http://www.symantec.com/docs/HOWTO31127

How to update a support case and upload diagnostic files with MySupport

http://www.symantec.com/docs/TECH71023

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

Check these Articles:

How to get the CleanWipe tool (Endpoint Removal)

https://www-secure.symantec.com/connect/forums/how-get-cleanwipe-tool-endpoint-removal

New Cleanwipe version is introduced in SEP 12.1 RU2

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

You may need to contact Symantec Technical Support and create a case for Latest CleanWipe Tool.

Check these Steps below:

How to create a new case in MySymantec

http://www.symantec.com/business/support/index?page=content&id=TECH58873

Phone numbers to contact Tech Support:-

Regional Support Telephone Numbers:

  • United States: 800-342-0652 (407-357-7600 from outside the United States)
  • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
  • United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_t...

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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.Brian's picture

You always need to contact support to get Cleanwipe. They are the only ones that can provide it.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

This is important to read:-

Please note that Symantec only recommends using the CleanWipe tool as the final solution for removal of our product, the proper uninstallation steps should always be tried first.

Support Support  -  http://www.symantec.com/support/contact_techsupp_static.jsp

If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SAV/SEP product.

Methods for uninstalling Symantec Endpoint Protection

Manual uninstallation documents for Symantec Client Security products

Reference: https://www-secure.symantec.com/connect/forums/how...

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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consoleadmin's picture

I agree with chetan before using clean wipe troubleshoot the issue and if required then try to remove it manually. If it will not work then go with cleanwipe.

Thanks.