Video Screencast Help

Clean Wipe tool doesn't remove all registry files for SEP?

Created: 10 Feb 2013 • Updated: 11 Feb 2013 | 18 comments
D@ry1's picture
This issue has been solved. See solution.

Hey guys,

Anyone here tried to use Clean Wipe? We used the file and it seems that the registry files are still there, can we validate if the Clean Wipe tool can really remove registry files or not?  and if yes how ? By the way I'm using the Clean Wipe on an SEP 12.1 RU2.

Thanks,

 

Comments 18 CommentsJump to latest comment

pete_4u2002's picture

which of the registry files are you seeing after executing the tool?

have you rebooted the machine?

D@ry1's picture

Hi pete, 

yes we already rebooted the machine and still there are some registry files, it was on the Symantec folder and the registry is something like 0000000000000 something.

 

Thanks,

 

D@ry1's picture

Hi,

That's the exact Clean Wipe we're using and yes we already restarted the machine,

Thanks,

Ashish-Sharma's picture

HI,

Check one of Symantec Folder are available in Program Files ?

If yes delete this folder

Thanks In Advance

Ashish Sharma

 

 

D@ry1's picture

the Symantec folder was already gone when I checked it, anything else?

Sumit G's picture

 

Try the manually

 

How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems

Article:TECH161956  | Created: 2011-06-09  | Updated: 2012-03-30  | Article URL http://www.symantec.com/docs/TECH161956
 

 

Regards

Sumit G.

Ambesh_444's picture

Hi,

Make sure you are runnng latest cleanwipe on system,

Please check with this.

 

Start - Run

type smc -stop ( If it prompts for password; navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC, delete the smcexit key and then type smc -stop)
 
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
look for smcinstdata key; delete it.
 
How to uninstall Symantec Endpoint Protection (SEP) client silently using the command line'Document ID:
http://www.symantec.com/business/support/index?page=content&id=TECH105827&locale=en_US
 

 

Uninstall Symantec Endpoint Protection Without a Password

 
http://helpdeskgeek.com/help-desk/uninstall-symantec-endpoint-protection-without-a-password/

 

 

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

D@ry1's picture

Hi, 

 

I dont think command line based uninstallation is a feasable approach for us, we're going to use it on lots of endpoint machines and manually removing each of this is going to be time consuming and my technical head will never agree to do this procedure. Any other way to uninstall SEP up to the registry level?

 

Thanks,

Ashish-Sharma's picture

Hi D@ry1,

I have check some file are available in registry after running clean wipe tool.

It's registry file using virus defination releated

 

 

Thanks In Advance

Ashish Sharma

 

 

D@ry1's picture

Hi, so what does that mean? does that mean clean wipe cannot fully uninstall everything that is related to SEP specially registry files?

Ashish-Sharma's picture

Yes,It's not clear all registry file.

 

Thanks In Advance

Ashish Sharma

 

 

Ambesh_444's picture

Hi,

It will not happning on all system's.

May be this system having any issue that's why i suggest you about command line base.

And about cleanwipe,

Cleanwipe will definatly remove symantec clients from your system.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

D@ry1's picture

Hi,

 

we tried this on 4 machines and all have left over registry files.

 

Thanks,

 

SebastianZ's picture

Are the leftover files in any conflict with any other software on the machines? Cleanwipe will remove all of Symantec Software - it may leave behind several registry keys and few folders - but these should not really matter as the SEP system files and driver files will be removed and the leftovers won't be accessed by anything.

SOLUTION
D@ry1's picture

Yeah I personally believe that but our clients want it all through out clean, any recommendation?

SebastianZ's picture

Only thing I can recommend then is to use some of the available 3rd party uninstallers/registry cleaners - from Symantec side the Cleanwipe is the only tool that is being provided for this purpose.

Ashish-Sharma's picture

Hi,

If you want to clear in registry you can try to use Third party tool.Check may be clear all not use registry file

http://www.wisecleaner.com/wiseregistrycleanerfree.html

Note : This is 3rd party tool you can use first test machine

 

Thanks In Advance

Ashish Sharma