Endpoint Protection Small Business Edition

Hey guys,

Anyone here tried to use Clean Wipe? We used the file and it seems that the registry files are still there, can we validate if the Clean Wipe tool can really remove registry files or not?  and if yes how ? By the way I'm using the Clean Wipe on an SEP 12.1 RU2.

Thanks,

which of the registry files are you seeing after executing the tool?

have you rebooted the machine?

hi,

Did you have check after restart ?

Try to latest ClenWipe tool..

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introduced-sep-121-ru2

Hi pete, 

yes we already rebooted the machine and still there are some registry files, it was on the Symantec folder and the registry is something like 0000000000000 something.

Thanks,

Hi,

That's the exact Clean Wipe we're using and yes we already restarted the machine,

Thanks,

HI,

Check one of Symantec Folder are available in Program Files ?

If yes delete this folder

the Symantec folder was already gone when I checked it, anything else?

Try the manually

How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems

Hi,

Make sure you are runnng latest cleanwipe on system,

Please check with this.

Start - Run

Hi D@ry1,

I have check some file are available in registry after running clean wipe tool.

It's registry file using virus defination releated

Hi, so what does that mean? does that mean clean wipe cannot fully uninstall everything that is related to SEP specially registry files?

Hi, 

I dont think command line based uninstallation is a feasable approach for us, we're going to use it on lots of endpoint machines and manually removing each of this is going to be time consuming and my technical head will never agree to do this procedure. Any other way to uninstall SEP up to the registry level?

Thanks,

Hi,

It will not happning on all system's.

May be this system having any issue that's why i suggest you about command line base.

And about cleanwipe,

Cleanwipe will definatly remove symantec clients from your system.

Yes,It's not clear all registry file.

Are the leftover files in any conflict with any other software on the machines? Cleanwipe will remove all of Symantec Software - it may leave behind several registry keys and few folders - but these should not really matter as the SEP system files and driver files will be removed and the leftovers won't be accessed by anything.

Hi,

we tried this on 4 machines and all have left over registry files.

Thanks,

Yeah I personally believe that but our clients want it all through out clean, any recommendation?

Hi,

If you want to clear in registry you can try to use Third party tool.Check may be clear all not use registry file

http://www.wisecleaner.com/wiseregistrycleanerfree.html

Note : This is 3rd party tool you can use first test machine

Only thing I can recommend then is to use some of the available 3rd party uninstallers/registry cleaners - from Symantec side the Cleanwipe is the only tool that is being provided for this purpose.