Video Screencast Help


Created: 29 Aug 2012 | 2 comments

Hi there, new to this forum: We use Backup Exec 11 on a SBS 2003 R2 server and a HP stand alone unit. Backup tasks fail with a warning message saying that cleaning the heads of the unit might be the solution. I have looked trhoughout help and online to perform a cleaning and I did not find the answer. The menu "cleaning" on the tape unit desperately stays in gray and does not appear when I make a right click on the unit. Any help welcome.

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Backup_Exec's picture


For stand-alone drive you need to insert a cleaning tape in tape drive, the drive will eject the
tape automatically once cleaning job is over.
In additionally, to clean a stand-alone tape drive, please refer to the device manufacturer's manual.

So please esnure clening tape is in drive



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pkh's picture

If after you cleaned your tape drive, it still asked to be cleaned, then the tape drive is probably faulty.  You would then need to run the HP LT&T Tool against the tape drive to verify that is is o.k.  Make sure that you select the write test and that you have stopped all the BE services beforehand.