Hi folks,

We're on 7.5 SP4

We're getting a 41126 error logged in the Event Viewer everytime the provisioning task runs - 'The Exchange mailbox provisioning task found some mailboxes that are not eligible for processing by this task.'

Found the following knowledge base article which seemed to describe the problem exactly:

http://seer.entsupport.symantec.com/docs/290576.htm

So worked through that, and the first few solutions weren't happening for me so finially decided to go with the final option listed in the article - delete the rows from the SQL2005 database...

So did that for a couple of our entries as specified in the provisioning task 'full log' (the 2 I deleted were actually the very first 2 in the table, probably cronologically the oldest entries..?), closed off management studio etc and ran the provisioning task in report more again to see if the bad mailboxes were now being ignored..

Unfortunately, the provisioning task now appears to be crashing out with a 41110 error as below.

Bit stuck on this one unfortunately, any help would be appreciated

Cheers,
ianG

Event Type:    Error
Event Source:    Enterprise Vault
Event Category:    Exchange Provisioning Task
Event ID:    41110
Date:        21/10/2009
Time:        10:06:33
User:        N/A
Computer:    ---
Description:
The Exchange mailbox provisioning task failed during provisioning group processing. The task has stopped.

Task: Exchange Provisioning Task

Domain: ---

Provisioning group: <none>

Group member: <none>

Error: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.

Trace:    at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection)
   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParserStateObject.ReadSniError(TdsParserStateObject stateObj, UInt32 error)
   at System.Data.SqlClient.TdsParserStateObject.ReadSni(DbAsyncResult asyncResult, TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParserStateObject.ReadPacket(Int32 bytesExpected)
   at System.Data.SqlClient.TdsParserStateObject.ReadBuffer()
   at System.Data.SqlClient.TdsParserStateObject.ReadByteArray(Byte[] buff, Int32 offset, Int32 len)
   at System.Data.SqlClient.TdsParserStateObject.ReadString(Int32 length)
   at System.Data.SqlClient.TdsParser.ReadSqlStringValue(SqlBuffer value, Byte type, Int32 length, Encoding encoding, Boolean isPlp, TdsParserStateObject stateObj)
   at System.Data.SqlClient.TdsParser.ReadSqlValue(SqlBuffer value, SqlMetaDataPriv md, Int32 length, TdsParserStateObject stateObj)
   at System.Data.SqlClient.SqlDataReader.ReadColumnData()
   at System.Data.SqlClient.SqlDataReader.ReadColumn(Int32 i, Boolean setTimeout)
   at System.Data.SqlClient.SqlDataReader.GetString(Int32 i)
   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySyncTaskProcessor.ProcessUnprovisionedMbxs()
   at KVS.EnterpriseVault.ExchangePolicySync.ExchangePolicySyncTaskProcessor.RunTask()

For more information, see Help and Support Center at http://evevent.symantec.com/rosetta/showevent.asp