Endpoint Protection

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  • 1.  CleanWipe 11.0.6000 did not remove Symantec Auto-upgrade Agent service.

    Posted Jun 15, 2011 11:48 AM

     

    We know that uninstalling SEP does not remove the Symantec Auto-upgrade Agent service, where auto-upgrade has been used (see articla cited below) but I noticed also that CleanWipe v11.0.6000 also did not remove this service.

     

    --> My question:  is Auto-upgrade agent being added to later versions of CleanWipe?

     

    Related KB article

    "Symantec Auto-upgrade Agent" service is not removed after uninstalling Symantec Endpoint Protection

    Article URL http://www.symantec.com/docs/TECH102478

     

    Thanks



  • 2.  RE: CleanWipe 11.0.6000 did not remove Symantec Auto-upgrade Agent service.

    Posted Jun 15, 2011 01:20 PM

    I tried on one machine and its does not remove it...



  • 3.  RE: CleanWipe 11.0.6000 did not remove Symantec Auto-upgrade Agent service.

    Broadcom Employee
    Posted Jun 16, 2011 08:20 AM

    Hi,

    I have checked latest cleanwipe 6.3 history status - it's not saying specific about auto-upgrade agent service.

    KB article which you have attached http://www.symantec.com/docs/TECH102478 there is one Etrack id mentioned i.e 1124450

    So according to Etrack there is no loss of functionality and the file is actually removed during uninstall. So they figure out the manual work around of eliminating the entry in the registry (and thus the entry in the Service Control Manager) and add it to a KB.