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CleanWipe isn't so clean - still requires uninstall password for orphaned SEP clients

Created: 07 Jan 2013 • Updated: 07 Jan 2013 | 9 comments
This issue has been solved. See solution.

I need a solution.

I have noticed the only clean way to upgrade a SEP 11 client from, say RU4 to RU7 is to

1. Run cleanwipe

2. Do fresh install of RU7

 

Here is the problem - when we send out technicians to run cleanwipe on an ORPHANED SEP 11 client, it asks for uninstall password, which we are not allowed to give out. And if technician does Add/Remove program, it also asks for SEP 11 uninstall password even though this is an ORPHANED SEP 11 client.

 

How to run cleanwipe on an ORPHANED sep client without providing password. Or, is there a workaround, such as deleting certain registry keys? From there, we can install later version of SEP 11.

 

 

Comments 9 CommentsJump to latest comment

.Brian's picture

Try this
 

1. Open the registry
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
3. Change the value for SmcGuiHasPassword from 1 to 0

Run Cleanwipe

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Mithun Sanghavi's picture

Hello,

I am not sure what version of CleanWipe are you running??

Could you try the Latest version of CleanWipe.

https://www-secure.symantec.com/connect/articles/new-cleanwipe-version-introuduced-sep-121-ru2

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

RSASKA's picture

Brian, but doesn't changing the Registry key require stopping the smc service, making the change, and then restarting the smc service? And doesn't that also require a password?

 

I am looking for a way for on-site technician (because I cannot remotely access the SEP client) to run cleanwipe without knowing password.

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

.Brian's picture

Well it may depend on what version of CW you're running. I saw this with older versions of it however the latest version, 12.1.2, I have not seen this.

Here is an article on the newest CW:

https://www-secure.symantec.com/connect/articles/n...

Is the one you are using? It has been updated pretty nicely.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
RSASKA's picture

Can you upload the latest version of CleanWipe here on these forums.

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

.Brian's picture

Symantec requires a support case be logged in order to get the latest version.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

RSASKA's picture

I opened a case using their website, and it asks me to register, even though I already registered. Then when I entered in the inforamation about my case, I get an email that says

 

Thank you for contacting Symantec Enterprise Support Services.

 

Case Number [will PM this number upon request] has been created.

 

We received your request and are working to grant you access to view and manage your support cases.

 

A separate case will be created for the technical issue indicated in your request. You will receive an email with the case number.

 

What was wrong with the old website, why is it worse now??? angryangryangry

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.

 

Mithun Sanghavi's picture

Hello,

Could you please PM me your case number once you have received it.

I would look into this case.

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

RSASKA's picture

Now the person from Symantec gave me a phone call, and I said I will use CW on workstation :-)

 

Thank you guys for your quick response yes

The Enemy's greatest fear is that you'll discover who you really are, what you're really worth, and where you're headed.