Cleanwipe isn't working for Service not running issue
We have a laptop here that was running SEP 11. I'm not sure which version, my boss was handling an upgrade to SEP 12 (I think it's 12.1 or RU1). When we upgrade straight on Windows 7 it forces a blue screen bootloop, so we have to use Cleanwipe instead of the installer. He said he ran cleanwipe, but somehow he didn't reboot it (another user was still logged in - not sure if that was an issue, but I saw it when he handed it over to me). The issue is that Endpoint says:
Symantec Endpoint Protection cannot open because some Symantec Services are stopped. Restart the Symantec services, and then open Symantec Endpoint Protection.
However, we are managed by people higher up the chain with the packages we can deploy, and the service is locked by SYSTEM. smc -stop doesn't do anything. So I ran cleanwipe, and it seemed to hang at MSI product code search (it said 'finished'). I ran it again after killing it (it took over an hour at that message, no hard disk activity), and it immediately asked for a reboot. So I did. When it restarted, cleanwipe didn't show up. So I figured maybe it had finished (but since it didn't show the complete message, I didn't know). So I installed the 64 bit laptop version, and during the installation cleanwipe popped up and began uninstalling stuff while the program was installing. So now nothing works.
I can install the 64 bit version, and it will ask for a reboot (and I can get into the GUI), however upon reboot nothing works. I can't open the GUI. I'm not sure if it's actually running or not. Cleanwipe won't remove it (the service continues to run after a reboot). The service can't be stopped. The only thing I can think of is reimaging the computer.
Does anyone have any idea what's going on?
Also why is it running a 32 bit version on a 64 bit host?