I'm using a computer that used to belong to my brother who is a student. He put Symantec Endpoint on the computer as a thing between him and the university. The program is now causing a blue screen stop error. I have tried uninstalling it manually and it requires a password that he does not have. 'symantec' doesn't work, neither does 'admin.' I've tried going through my registry information, but for some reason I don't have the LAN file I'm supposed to have to erase the password and in the Symantec folder, I don't seem to have all the folders, including the tools folder, that I've seen posted to be able to reset the password. I've tried submitting a case but it won't let me go through with the form because I don't have a valid product. I don't know which version I'm using, I don't have any ID numbers. I just need to get this off my computer before it crashes it beyond repair. Please help!