Video Screencast Help
Protect Your POS Environment Against Retail Data Breaches. Learn More.

Cleanwipe tool.

Created: 10 Feb 2013 • Updated: 12 Feb 2013 | 15 comments
This issue has been solved. See solution.

I'm using a computer that used to belong to my brother who is a student. He put Symantec Endpoint on the computer as a thing between him and the university. The program is now causing a blue screen stop error. I have tried uninstalling it manually and it requires a password that he does not have. 'symantec' doesn't work, neither does 'admin.' I've tried going through my registry information, but for some reason I don't have the LAN file I'm supposed to have to erase the password and in the Symantec folder, I don't seem to have all the folders, including the tools folder, that I've seen posted to be able to reset the password. I've tried submitting a case but it won't let me go through with the form because I don't have a valid product. I don't know which version I'm using, I don't have any ID numbers. I just need to get this off my computer before it crashes it beyond repair. Please help!

Comments 15 CommentsJump to latest comment

.Brian's picture

If you are not able to open a case, there are manual removal documents available that can help you with removing all traces of the SEP product. Have a look here:

Methods for uninstalling Symantec Endpoint Protection

Article:TECH184988  |  Created: 2012-03-27  |  Updated: 2012-05-30  |  Article URL http://www.symantec.com/docs/TECH184988

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Hawkins1016's picture

The only reference to any number I'm finding in the help is 802.1x, and the uninstall techniques described at the link are for windows 2000 or XP or older. I'm running Windows 7, does this matter?

.Brian's picture

Are you on SEP 11.x or 12.1?

If 12.1, try this:

How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems

Article:TECH161956  |  Created: 2011-06-09  |  Updated: 2012-03-30  |  Article URL http://www.symantec.com/docs/TECH161956

 

If 11.x, try this

How to manually uninstall Symantec Endpoint Protection client from Windows Vista, Windows 7, and Windows 2008 32-bit

Article:TECH102286  |  Created: 2007-01-02  |  Updated: 2011-07-25  |  Article URL http://www.symantec.com/docs/TECH102286

 

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SOLUTION
Hawkins1016's picture

I've been staring at my computer for over 4 hours now from the start of trying to fix the problem to narrowing down which system was causing the problem and my brain feels frazzled...how do I figure out which version of Symantec Endpoint I have?

.Brian's picture

Open the GUI and go to Help (top right corner) and select About. It will tell you here.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Hawkins1016's picture

For some reason I don't have LANDesk under my Intel. Just PSIS.

Sumit G's picture

 

Try the below link to remove the password setting and then uninstall

https://www-secure.symantec.com/connect/blogs/remove-smc-password-without-applying-policy-server

Regards

Sumit G.

Sumit G's picture

Hopefully above link help you, if in case it not work then try the manually

 

How to manually uninstall Symantec Endpoint Protection 12.1 client from Windows Vista, Windows 7, and Windows 2008 32 and 64-bit operating systems

Article:TECH161956  | Created: 2011-06-09  | Updated: 2012-03-30  | Article URL http://www.symantec.com/docs/TECH161956
 

 

Regards

Sumit G.

Ajit Jha's picture

Folow the steps mentioned  in the below link to Uninstall SEP Client using Microsoft Command Line.

http://www.symantec.com/business/support/index?pag...

 

Also, The Cleanwipe utility is available only from Symantec Technical Support. To obtain a copy, please open an online support ticket at MySymantec on the Symantec Enterprise support page.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Ambesh_444's picture

Hello,

Agreed with Ajit above comments,

 

Sometimes its hard to uninstall SEP client if uninstall password is lost or SEPM is down.
In such cases you may follow these steps

Please go through with bellow steps and let me know.

 

 
 
Start - Run
type smc -stop ( If it prompts for password; navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC, delete the smcexit key and then type smc -stop)
 
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symantec Endpoint Protection\SMC
look for smcinstdata key; delete it.
 
Or ,
 
How to uninstall Symantec Endpoint Protection (SEP) client silently using the command line'Document ID:
 
 
http://www.symantec.com/business/support/index?page=content&id=TECH105827&locale=en_US
 

 

Uninstall Symantec Endpoint Protection Without a Password

 
http://helpdeskgeek.com/help-desk/uninstall-symantec-endpoint-protection-without-a-password/

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Sweetmahe's picture

Hello,

 

you can try Safe-mode to uninstall SEP. because when there is no connection with SEP agent & SEPM then in safe mode it doesn't require a password to uninstall it...

 

Thanks & Regards,

 

Mahendra Tiwari

Chetan Savade's picture

Hi,

In your case cleanwipe is the easiest way to remove SEP from the System but need to contact Support team to receive credentials to download the tool.

Manual uninstall process is quite time consuming however it can be used as a last resort.

Safe mode should help to remove SEP client completely.

Refer this article : How to remove SEP in Safe mode.

https://www-secure.symantec.com/connect/articles/h...

It's very important to know the SEP client version because many blue screen (BSOD) related issues are fixed in new SEP versions.

You can request university admin to provide you latest SEP version if it's unmanaged client. If it's managed client then security admin can upgrade the SEP version remotely.
 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

chewien's picture

where can i get cleanwipe tool or utility

 

SebastianZ's picture

Contact the Symantec Support - they will provide you with the tool.