Endpoint Protection

I have a client that I deployed 12.1 to.  The deployment status shows that it failed and rolled back, but it is running 12.1 with no errors.  I think it was running it before the deployment and was likely just in need of a reboot.  It has since been rebooted and the failed deployment status icon is still in SEPM though everything appears to be functional.  How can I clear the deployment status in SEPM without deploying again?

Hi,

Were you trying to install over SEP 12.1?

Likely. I had a list of servers to deploy to.  Some already were running 12.1. I assume this was one of them.

Login to SEPM

Go to Admin ------> Local site ----->edit site properties
Here you will get four tabs Among that change the values in Log Setting and database tabs and see any progress is present.....

Or we can delete the client from the SEPM. For that Right click on the client entries and delete it from SEPM

.

I don't see the option you're describing.

• Right click on the client entries and delete them
• If the clients are communicating they will be listed in SEPM
• Else Goto client computer Right click on SEP yellow sheild and update the policy
• Now the client will appear on SEPM without wrong status icon.

Delete the client and let it check back in. Should show as normal after next check in.

Hello,

I agree with the Comments above. Thumbs up to them.

There are 2 ways - 

1) Manually delete the clients from the client view page under SEPM. In the Next Heartbeat interval, you would see the client automatically back under SEPM.

OR

2) Purge delete the clients from the client view page.

• In the Symantec Endpoint Protection Manager, on the Admin page, click Servers.
• In the Servers tree, select the database server and then click Edit Database Properties.
• On the Database Properties > General tab, change the interval to delete the clients that have not connected in X days to 1 day.
• Click OK.
• Wait 24 hours and then revert the setting to 30 days or another interval that suits your requirements.

Hope that helps!

Deleted the client and it checked back in with the same status.

To resolve this, I had to uninstall SEP from the client, run the clean-wipe utility because SEP  would not completely uninstall.  Deleted the entries from SEPM, and then re-installed the client.

Deleting the entries on SEPM doesn't work because the problem is the opstate on the client just updates SEPM with the failed state.  I made attempts in the registry on the client to correct opstate, but was not successful.

Most noteworthy was when I uninstalled, the uninstall ran, the status on SEPM changed to "successfully uninstalled."  however, the SEP remained on the client.  Any other attempt to run uninstalled failed.  So I had to use the Symantec clean-wipe utilty.  Once the client was fully cleaned, I was able to push a new installation and it installed correctly.  Status now "install successful."

What I believe facilitated the problem, is a co-worker had correctly installed SEP12.1 RU1 MP1, but then manually ran a packages install a second time.  The status in the console had stated that the install was unsuccessful and that it was rolled back.  I believe trying to install packaged install corrupted the registry and opstate.

This took no less than 4 reboots to clean up.  If someone has a tried and true (tested) way to fix without uninstall, please post.