Client Management Suite

I used for Altiris 6.5 console notification, site server located at other region. I created the task for patches to deploy other region. But I find the region client has the problem issue on retrying download package and not to install at all.  How can I find fix it the problem?

You'll want to check the site server to see if it contains a valid package.  It's possible the package hadn't yet replicated to the site server. If it does have a valid package, check the package.xml and log.xml files on the client.  If you can't make sense of the package.xml and log.xml files on the client for the package being downloaded, upload them here for our investigation.

Does this help?

I think that the Hong Kong site server is able to download the package and installed. But the other region can't get the package. There is no buttein in cache folder  %ProgramFiles%\Altiris\Altiris Agent\Package Delivery.  It approves that the site server unable to get the source file.  I open the snapshot.xml file, the package location is incorrect. Therefore I do the section 2  but unable to solve the problem.

http://www.symantec.com/business/support/index?page=content&id=HOWTO1108

I 'm sure that it is no buttein in cache folder under the package delivery directory on the client and packing server.

I also do the few thing

http://www.symantec.com/business/support/index?page=content&id=HOWTO1108

Buttein is not a word.  What are you trying to say here?  What's not in the cache folder?

Could you upload the package.xml (from the client who is retrying) which shows the package location is incorrect?

Below is the package.xml file on the client side

 <Package id="{D7DF7F84-5BCE-4EEC-9B3A-942F3CD58328}" name="WindowsServer2003-KB2483619-x86-ENU.exe" size="0" version="1311294708" remote="false" priority="Normal" status="retrying" minspeed="0" enableMulticast="true" statusDescription="No package sources returned by server">

Try a server reboot.  Sometimes the package refresh can get hung and a reboot will resolve this.  This is rare.

Check your package servers.  Do they all show 'Ready' status for this package?

Check the package assignment to be sure it's being assigned to all sites.  If 'Assign package to: Package servers by site' does not have this agent's site's package server selected, it will not download the package, even if the agent needs it.  As a result, when the agent requests the package, the NS cannot provide a source location.  Again, if you've checked and the package is on the package server and the status is 'Ready,' this is an unnecessary step.

Be sure NSE's are processing normally, since performance issues could cause the NS to fail to respond with a codebase.  Sounds like other sites are fine, so this is unlikely.

Wait 24 hours.  Often in cases like these, some scheduled tasks need to occur before the NS can provide the agent with a package download location.

Do any of these steps help?  If not, just so I understand correctly: this is the only package that doesn't work, and this is the only site it's not working in?

I try to reboot the server, but it still happen again retrying package.

I called to suuport on this issue, but they are not helpful. The case is pending for more than two weeks ago.  I 'm very disappointed with this performance and fix the problem ability. I never use the altiris for patching deployment.