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Client are updating, but

Created: 18 Jan 2011 • Updated: 31 Jan 2011 | 11 comments
This issue has been solved. See solution.

My clients are getting the updates from the SEPM server, but I have event logs full of "SescLU Event ID: 13"

Not causing issues, just like to stop the "SescLU Event ID: 13"

Comments 11 CommentsJump to latest comment

P_K_'s picture

Sesclu gives Event ID: 13 in the Windows Application log and definitions do not update.

 http://www.symantec.com/docs/TECH94248

 

 

Try the above steps on one machine and see if that helps

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

glenn.ward's picture

Link does not work..... now looking for TECH94248

BUT,

Definitions are being updated on the clients.

P_K_'s picture

So you mean to say the clients are getting updated , but you get the error in the event viewer?

MCT MCSE-2012 Symantec Technical Specialist (SCTS)

glenn.ward's picture

Yes, all clients are getting updated.

But i am getting error 13 in the event viewer.

glenn.ward's picture

Yes, all clients are getting updated.

But i am getting error 13 in the event viewer

22Aug's picture

this can be ignored..

is this 64 bit OS machine, then PTP will be having an issue with the update

glenn.ward's picture

Yes, 2008 Server - 64 bit.

What is PTP?  Precision Time Protocol ??

22Aug's picture

yes. it is proactive threat protection.

This tried to update the definition, which fails hence these event id's. Removing PTP will stop the events from occuring. Let know once you remove the PTP component.

Rafeeq's picture

proactive threat protection component of SEP, it proactively detects threats :)

glenn.ward's picture

I only use SEPM for AV. Should I then disable PTP?

Rafeeq's picture

Yes, PTP will not work on sever opertating systems,on the client interface, you can see the status as OFF, 

go to add/remove programs

select sep

modify

remove ptp

and montior the events , this should fix it.

SOLUTION