Endpoint Protection

Somehow only yesterday, I was able to get a offline computer to show up in the "Available Computers" under the "Browse Network" "Search Network" TABS.   Seems I'm getting old because I dont remember what I did to get it to show up.  After it shows up, I can easily deploy to the computer.

Does anyone know the steps to do this ?

Click on the "Search Network" tab and then click "Find Computers" and search by either IP range, computer name, or import a list

That does not work.  They are not showing up when I search.   But I was able to get them to show up another method.  What I did, im not sure.

Can you ping the machine(s)?

Hello,

Check these Articles:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

The Symantec Endpoint Protection client will not deploy through the network to a Windows Vista, 7, or Server 2008 system

http://www.symantec.com/business/support/index?page=content&id=TECH165133

Secondly, Please enable the Computer Browser service by following the steps below before using the Client Deployment Wizard.

1. Click Start > Run
2. Type in: services.msc
3. Click OK
4. Right-click Computer Browser and click Properties
5. Set Startup type to Automatic
6. Click Apply
7. Click the button labeled Start > OK

The Computer Browser service is now started. The service may be disabled again after the Client Deployment Wizard is no longer needed by repeating these steps and setting "Startup type" to "Disabled".

http://www.symantec.com/docs/TECH196738

Hope that helps!!

I was able to get a offline computer to show up in the "Available Computers" under the "Browse Network" "Search Network" TABS

- Adding offline computer in to the available computers? Maybe it was still visible over network search for couple of minutes but then disappeared as being offline?

If it is really offline machine what's the point? SEPM won't be able to deploy to it.

SEPM 12.1.2 client deployment wizard is really good even sylink also possible to depoly

HI 

You can do following steps 

1. Ping the machines and verify that machines are active 

2. Replace the sylink files via sylink replacer.

Regards

Ajin

Replace the sylink file on that offline clients.

Conatc the symantec team for latest sylink replacer.

QuickStart Guide - Create and Manage Support Cases in SymWISE

http://www.symantec.com/docs/HOWTO31132

OR

Regional Support Telephone Numbers:

United States: https://support.broadcom.com (407-357-7600 from outside the United States)

Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)

United Kingdom: +44 (0) 870 606 6000

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Ping is not a 100% effective way of determining if a machine is online, especially if it is being protected by a firewall.

An administrative share is created on a machine by default and can be accessed by

\\computer_name\c$

or

\\ip_address\c$

If your machine have dissappeared, or are inaccessible, I would first look at Firewall Rules on the machines, workgroup or domain...

This is likely the reason you are not seeing your machines.