Endpoint Protection

Hi

I need your help:

1. I am manage a SEPM V. 12.1 and I was sending the install package by The Client Deployment Wizard, and after I updated the console whit the package Symantec_Endpoint_Protection_12.1_RU1_SEPM_EN (download from the website), the Client Deployment Wizard don´t work. After to add the clients, the process does not end and the computers don´t update (Picture DeployingClientRemotely).

2. were created after upgrading (Symantec_Endpoint_Protection_12.1_RU1_SEPM_EN) some client install package (V. 12.1.1000.157) and when I want to export  the process does not end (Picture Export Package).

What do I do?

Thanks

You may want to run the upgrade.bat file under the SEPM installed directory for issue related to export packages not completing.

Hello,

In reference to the 1st Issue, 

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

In reference to the second issue. Try these Steps:

Run upgrade.bat to update schema to new version:

1- Stop the Symantec Endpoint Protection Manager services;

click in start --> run --> type services.msc --> stop the Symantec Endpoint Protection Manager

2- Go to <local drive>\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat

Let all upgrade process finish and reopen console Manager . Generally the SEPM services starts after upgrade done.

OR

 1) Remove all old packages from SEPM.

• Log into SEPM
• Click in the Tab: Admin > Install Packages and select the old packages with right click and select the option delete;
• After you remove all the old packages, log off from SEPM.

2) Click on Start > Run and type the following command ''services.msc'' to open the services management:

• Stop the service ''Symantec Endpoint Protection Manager''; (Keep it open)

3) Open the following direct <driver:>Program FilesSymantecSymantec Endpoint Protection ManagerBin and execute ''upgrade.bat'';

• Once you executed  ''upgrade.bat'' start the service ''Symantec Endpoint Protection Manager'' and log on again into SEPM.;

Now you should be able to export the new packages.

Also, Please check these threads which are related to this Issue.

https://www-secure.symantec.com/connect/forums/cannot-export-client-package-symantec-manager-121

https://www-secure.symantec.com/connect/forums/can-not-export-install-package-sep-12

Hope that helps!!