Better way is you can check the manually one client that patch is getting installed or not, f it installed then check the communication setting from Troubleshoot.

Client Computers Fail to Appear in the Symantec Endpoint Protection Manager After Deployment

Article:TECH102790

Created: 2007-01-01

Updated: 2011-05-16

Article URL http://www.symantec.com/docs/TECH102790

Check the forum

https://www-secure.symantec.com/connect/forums/deployed-clients-not-appearing-sepm?device=desktop

Regards

Sumit G.

Ashish-Sharma Partner

Client Disappear Symantec Endpoint Protection Manager Console - Comment:25 Feb 2013 : Link

Hi,

Check this artical also

https://www-secure.symantec.com/connect/articles/symantec-endpoint-protection-heartbeat-process

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Rafeeq

Client Disappear Symantec Endpoint Protection Manager Console - Comment:25 Feb 2013 : Link

if the clients were deleted for not connecting to manager, they will reappear once they talk to the manager.

I wonder why your clients were not reporting to manager for 30 days?

if you want to manually force a client to report then

1) click on start

2) run

3)smc -stop ( wait for 10 sec)

4) smc -start

this should bring up green dot on the sep in the taskbar and client should be visible in the console.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

pete_4u2002 Symantec Employee

Client Disappear Symantec Endpoint Protection Manager Console - Comment:25 Feb 2013 : Link

clients will show up in console once starts communicating.

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

Mithun Sanghavi Symantec Employee Technical Support Accredited

Client Disappear Symantec Endpoint Protection Manager Console - Comment:25 Feb 2013 : Link

Hello,

Are these clients mobile clients? What reason were they away from the Network so long?

By Default, the SEP clients always try to connect to the SEPM as per the communication settings and Heartbeat Interval set.

If in case these clients for any reason have been deleted from the SEPM Manager, these clients would re-connect to the SEPM.

Symantec Endpoint Protection: The Heartbeat Process

http://www.symantec.com/docs/TECH191617

Understanding Pull mode and Push mode

https://www-secure.symantec.com/connect/forums/pull-mode-push-mode

However, incase if you weren't aware of this issue and the clients weren't away from the network, then you may like to run the SylinkReplacer on the client machines and they would assist these clients to report back to the SEPM again.

The Sylinkreplacer tool for connecting SEP clients to a SEPM

http://www.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

Follow the Manual Instructions -

How to change a Symantec Endpoint Protection client from unmanaged to managed

http://www.symantec.com/docs/TECH90761

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

SOLUTION

isd admin

Client Disappear Symantec Endpoint Protection Manager Console - Comment:25 Feb 2013 : Link

Thanks Mithun,

Users are not mobile users.

There are 60 clients.

Last Tuesday, there are only a fews clients online...and discover the "Delete clients that have not connect for 30 days" option is default enabled. So I disable it at the same day...

I don't know why they away from the Network so long...may be I upgraded VMware tools last month...

But, all resume to online status today suddenly.....so miraculous

But anyway, thanks for your details and useful information.

I learn many things in this case, thanks a lot.

Client Disappear Symantec Endpoint Protection Manager Console

Comments 7 Comments • Jump to latest comment

Would you like to reply?

Links