Endpoint Protection

This is a fresh installation of sepm and sep client on a win 2003 64-bit server....every few  minutes the sep client goes offline on its own. I have to right click and update policy. The green dot shows up after doing this, but again disappears on its own.

The have deployed the default package from the sepm server and I verified that communication mode is PUSH mode.

Is this normal, or am I facing an issue?....How can I fix this?

Enable sylink debugging to find out what's going on:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

Post the log here for review.

thats cause of duplicate hardware id

http://www.symantec.com/business/support/index?page=content&id=TECH97626

http://www.symantec.com/business/support/index?page=content&id=TECH163349

Thank you Rafeeq and Brian..

Brain, Do i need to do it from registry? Can't I enable it from client UI? I see enable debug option...

You need to add the location of the sylink file via the registry, can't do that from the client GUI

Rafeeq, I only have a single sep client deployed yet....

are you trying to deploy 11.x version, latest is 12.1.5... ?

11.x version used to have these kind of issues due to cert validation....

I have deployed 12.1.4

I thought the issue got resolved...but again facing same...Heres the sylink.log

Thank you for your help

Attachment(s)

sylink_2.rar   33 KB 1 version

And now it does not want to come online, even after update policy or smc stop/start....

09/23 19:47:28.083 [1864] 19:47:28=>Send HTTP REQUEST
09/23 19:47:28.114 [1864] 19:47:28=>HTTP REQUEST sent
09/23 19:47:28.114 [1864] <GetIndexFileRequest:>SMS return=503
09/23 19:47:28.114 [1864] <ParseHTTPStatusCode:>503=>503 SERVICE NOT AVAILABLE
09/23 19:47:28.114 [1864] HTTP returns status code=503
09/23 19:47:28.114 [1864] <GetIndexFileRequest:>RECEIVE STAGE COMPLETED

Did you upgrade from 11.x?

No, its a fresh deployment of this version. I had sep small business edition 2013 client before this, but I uninstalled it.

Is the database online?

Yes. Meanwhile green dot continues to play hide-n-seek

Interesting Issue :) 

Just delete the client from SEPM console

start -run

smc -stop

smc -start

any luck after this?