Client grabbed old policy
Updated: 23 May 2010 | 7 comments
This issue has been solved. See solution.
I have a client that had the latest policy but somehow pulled down an old one. The old policy should no longer exist as far as I know. Is there a setting I'm missing somewhere? I also tried to import the latest policy and it took but only until the client connected to SEPM at which point it pulled down the old one again. Any ideas? SEPM / Client is on RU5
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hi
stop smc
start run smc -stop
navigate to : C:\Program Files\Symantec\Symantec Endpoint Protection
delete the serdef.dat .bak( take a backup of it)
update the policy
https://www-secure.symantec.com/connect/forums/endpoint-protection-client-using-old-non-existent-policies
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Both SEPM and client having
Both SEPM and client having correct date/time settings.?
How many clients you are having this problem.?
Whether all of them are belongs to same group?
If it only one client try by repairing it from add/remove programs..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
@ Rafeeq - thanks I will try
@ Rafeeq - thanks I will try your suggestion
@ AravindKM - Yes the time is correct on both now. There was an issue earlier in the week with daylight savings time change though. I have maybe 100 clients having this issue out 10k+...they are in different groups but each group may have multiple clients with wrong policy.
Endpoint Knowledge Base
Security Best Practices
I tried both suggestions with
I tried both suggestions with no luck. Going to re-install. Will update once complete.
Endpoint Knowledge Base
Security Best Practices
I removed SEP, ran cleanwipe,
I removed SEP, ran cleanwipe, re-installed SEP. The client downloaded the old policy again so I'm stumped at this point. Could there be something hung up in the registry?
Endpoint Knowledge Base
Security Best Practices
Remove SEP Delete following
Remove SEP
Delete following folders if present
C:\Program Files\Symantec
C:\Program Files\Symantec AntiVirus
C:\Program Files\Common Files\Symantec Shared
C:\Documents and Settings\All Users\Application Data\Symantec
Also delete following reg keys
HKLM\Software\symantec
HKCU\Software\symantec
Install SEP and try..
Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind
Thank you AravindKM, this was
Thank you AravindKM, this was this was the fix that worked for me.
Endpoint Knowledge Base
Security Best Practices
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