Client install EMPTY

WCoveyJr's picture

On a fresh XP SP3 machine, no matter if I push or install from a package I get "No Symantec protection technologies are installed"..  I do get the shield with a red circle.  Machine shows in manager with up to date virus definitions, but otherwise it is not fully installing.

WCoveyJr's picture

Nope, that didn;t work.  I am

Nope, that didn;t work.  I am logged in as, and the install was run under, the domain Administrator username.

AravindKM's picture

Any way once again you verify

Any way once again you verify the permission for those registry keys. Also assure there is no Group policies are causing this problem .You can check the below discussion also.

https://www-secure.symantec.com/connect/forums/microsoft-software-restriction-policies

AravindKM's picture

For diagnosing purpose you

For diagnosing purpose you can use below tool also

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008071709480648

Swaminathan's picture

Try this, Install the windows

Try this,

Install the windows install clean up utility
Remove Symantec Endpoint Client
Do a clean install of the SEP client

Please update the status.

jomargonzales's picture

SAME

I also encountered the problem with SP3. Is there any conflcit with Win SP3?

Jomar Gonzales

Bijay.Swain's picture

I see this with xpsp2 also

I see this with xpsp2 also but I found that this is due to some threat inthe machine not detected by symantec.

filename: gphone.exe
machine: Machine
result: This file is detected as W32.Imaut.E.  

I repaired the antivirus and updated with latest rapid release
Virus definition detail:

Sequence Number: 101869 (or higher)

then it detected the threat. and after restarting al is ok now.

shp's picture

I had the same issue... I

I had the same issue... I used cleanwipe and removed SEP. After reinstalling it started working..... 

Regards,
Srinivas H.P.
HCL Infosystems Ltd