Endpoint Protection Small Business Edition

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  • 1.  Client installed but not showing in cloud management

    Posted May 16, 2016 06:26 AM

    Hi there

     

    We installed by using the add computer which has worked many times for us.. This time although the PC has installed and seems protected it doesn;t appear in the cloud management anywhere... We assigned it to a group as part of the install download but it isn't in that group or any group...

     

    How do we fix this?

     

    Thanks

     

    Nige



  • 2.  RE: Client installed but not showing in cloud management

    Posted May 16, 2016 07:42 AM

    On the PC, does it show as connected?



  • 3.  RE: Client installed but not showing in cloud management

    Posted May 16, 2016 08:19 AM

    Yes on the PC it says connected to Symantec cloud.



  • 4.  RE: Client installed but not showing in cloud management

    Posted May 16, 2016 08:54 AM

    This happened a couple months back and was an issue on the Symantec side. I haven't seen any notifications from them on another issue so I don't know for sure. May need to call them to find out.

    Has it happened with any PC you tried to install on or one specific?



  • 5.  RE: Client installed but not showing in cloud management

    Posted May 16, 2016 03:11 PM

    No just this one. we only have about 25 PC's though so not a big sample

     

    N