After uninstall and reinstall Symantec manager and restore the data base \
Few client machines are not communicating showing offline
Kindly Replace Syslink file.
Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.
Please check if the Windows Firewall is turned off and also try to replace the sylink.xml on one of thos machines and see if they come back?
May there ara some duplicated item in your system and they are showing offline?
You have two alternatives:
Replace teh sylink.xml, you can find the tool and the documentation below:
for the new version of the tool ask from the symantec support.
If you have duplicated items in your database and one of them show offline:
Hi Mohan G kumar,
I can see you have created multiple threads,duplicate threads, are you really facing all these issues on the same day?
As a first place you can search for any query at the following location.
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<
when we replacing Sylink file with sylink replacer tool we want to stop the symantec service in consloe machine.
sylink replcaer will replcae the sylink remotely. Which service do you want to stop and why?
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
It's not needed to stop any services on server. The sylink stops the smc service on remote clients
After replacing sylink file also few clients machines are showing offline
kindly give the solution for this issue we using SEP 12.1RU1
can you post the sylink.log? can you check the link to troubleshoot?
Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting
See the communication port which you are given is proper with earlier or what
ping and telnet is working from client side and server side
Replace sylink file to communicate with sepm server
Can you check whether they are able to communicate by pinging the server
Also, make sure you didn't put the server into a new place in the SEP tree. If you did, you might find that a client is in there twice with one active and the other offline. I've done this myself.
After installing symantec manager
Please check the Firewall settings on both the 2008 machines. If its enabled try disabling it on both machines and check whether they are able to communicate with each other if yes then configure the firewall for the endpoint ports.
.Copy the sylink.xml file from the SEPM machine. The location is C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Data\outbox\Agent\Click any of the numerical folder\Copy the sylink from there. Save it in any media or share it in network.
Go to the client machine where the server is offline.
Go to Run\Type smc -stop
Paste the sylink.xml in C:\Program Files\Symantec\Symantec Endpoint Protection
It will ask u for the replacement of the file, just replace it.
Go to Run\Type smc -start.
Now check the server name.
In the management console you may not find these clients in the desired grouop, just check the default group and move them in desired group.
I think Issue are resolved Mohan G kumar not response after 15th April 2012 .
After Kashish Comments for sylink.log Mohan not provide any update
Thanks In Advance