Video Screencast Help

client machines showing offline

Created: 09 May 2012 | 17 comments

Hi All,

After uninstall and reinstall Symantec manager and restore the data base \

Few client machines are not communicating showing offline

Comments 17 CommentsJump to latest comment

W007's picture

Kindly Replace Syslink file.

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Simpson Homer's picture

Please check if the Windows Firewall is turned off and also try to replace the sylink.xml on one of thos machines and see if they come back?

guwy's picture


May there ara some duplicated item in your system and they are showing offline?

You have two alternatives:

Replace teh sylink.xml, you can find the tool and the documentation below:

for the new version of the tool ask from the symantec support.

If you have duplicated items in your database and one of them show offline:

Good Luck!

Chetan Savade's picture

Hi Mohan G kumar,

I can see you have created multiple threads,duplicate threads, are you really facing all these issues on the same day?

As a first place you can search for any query at the following location.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mohan G kumar's picture

when we replacing Sylink file with sylink replacer tool we want to stop the symantec service in consloe machine.

pete_4u2002's picture

sylink replcaer will replcae the sylink remotely. Which service do you want to stop and why?

guwy's picture


It's not needed to stop any services on server. The sylink stops the smc service on remote clients

Mohan G kumar's picture


After replacing sylink file also few clients machines are showing offline

kindly give the solution for this issue we using SEP 12.1RU1

pete_4u2002's picture

can you post the sylink.log? can you check the link to troubleshoot?

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

Greet9's picture


See the communication port which you are given is proper with earlier or what

Mohan G kumar's picture

ping and telnet is working from client side and server side

Greet9's picture

Replace sylink file to communicate with sepm server

SameerU's picture

Can you check whether they are able to communicate by pinging the server


hforman's picture

Also, make sure you didn't put the server into a new place in the SEP tree.  If you did, you might find that a client is in there twice with one active and the other offline.  I've done this myself.

sagar pansare's picture


After installing symantec manager

  Please check the Firewall settings on both the 2008 machines. If its enabled try disabling it on both machines and check whether they are able to communicate with each other if yes then configure the firewall for the endpoint ports.

.Copy the sylink.xml file from the SEPM machine. The location is C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Data\outbox\Agent\Click any of the numerical folder\Copy the sylink from there. Save it in any media or share it in network.
Go to the client machine where the server is offline.
Go to Run\Type smc -stop
 Paste the sylink.xml in C:\Program Files\Symantec\Symantec Endpoint Protection
 It will ask u for the replacement of the file, just replace it.
Go to Run\Type smc -start.
Now check the server name.
In the management console you may not find these clients in the desired grouop, just check the default group and move them in desired group.

Ashish-Sharma's picture

I think Issue are resolved Mohan G kumar not response after 15th April 2012 .

After Kashish Comments for sylink.log Mohan not provide any update

Thanks In Advance

Ashish Sharma