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Client not connecting with SEPM after Upgrading to 12.1.2015

Migration User

Migration UserMay 06, 2013 02:58 AM

Hi Try replacing Sylink.xml Regards

  • 1.  Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 08:01 AM

    HI,

    After upgrade SEPM from v 12.1.100 to v 12.1.2015 , some groups not connecing with SEPM but just 2 groups connecting!

    Does anyone know how to fix this?

     

    Thanks



  • 2.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 08:04 AM

    hi,

    check this

    Restoring client-server communications with Communication Update Package Deployment

     

    Article:HOWTO81109 | Created: 2012-10-24 | Updated: 2013-01-30 | Article URL http://www.symantec.com/docs/HOWTO81109

     



  • 3.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 08:23 AM

    What is the heartbeat set to? The clients may take some time to connect back depending on the heartbeat time.

    If you right click the icon and "Update Policy" do they re-connect?



  • 4.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 08:35 AM

    i'm tried to update policy manually but still not connect.



  • 5.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 08:48 AM

    Try to replace the sylink file on one client and confirm it working or not?



  • 6.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 09:13 AM

    i'm tried to replace sylink but still not connecting with SEPM



  • 7.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 09:22 AM

    Enable sylink logging and let it run thru a few heartbeats so it picks up enough info to troubleshoot. Post the log here for review if you want

    How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

    Article:TECH104758  |  Created: 2008-01-18  |  Updated: 2013-02-26  |  Article URL http://www.symantec.com/docs/TECH104758

     

    Is therre anything special about these groups compared to the ones connecting? Firewall or proxy in place?



  • 8.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015
    Best Answer

    Posted May 05, 2013 09:23 AM

    Check the below

    https://www-secure.symantec.com/connect/forums/migrated-121-ru2#comment-7989691

    How to bypass the IIS proxy after migrating to Symantec Endpoint Protection 12.1

     

    Article:TECH161964  |  Created: 2011-06-09  |  Updated: 2012-03-19  |  Article URL http://www.symantec.com/docs/TECH161964

    http://www.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

    https://www-secure.symantec.com/connect/blogs/troubleshoot-method-offline-clients



  • 9.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 10:00 AM

    the problem has been fixed by following the below artical :

    http://www.symantec.com/business/support/index?page=content&id=TECH161964

    https://www-secure.symantec.com/connect/forums/migrated-121-ru2#comment-7989691

    Please advise is stopping the IIS (ISAPI) proxy will effect on any other service and what's the benift of using Apache Server and how i can manage it ?

     

    Thanks



  • 10.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 10:20 AM
    Apache replaced IIS in 12.1 so it is no longer needed.


  • 11.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 02:27 PM

     

     

    IIS is not required in Symantec Endpoint Protection v. 12.1, as it is replaced with Apache.
     

    https://www-secure.symantec.com/connect/forums/iis-required-121

     



  • 12.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 09:15 PM

    Did the SEP client status shows offline when checking it manually?

     

    Regards,

    JM



  • 13.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 05, 2013 11:41 PM

    Hi,

    Does the SEP client always does not connect or there is intermitent loss of connections between the servere and clients?

    Do you use a proxy setup for client server connection?

    Thanks.

    Prashant katti



  • 14.  RE: Client not connecting with SEPM after Upgrading to 12.1.2015

    Posted May 06, 2013 02:58 AM

    Hi

    Try replacing Sylink.xml

    Regards