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Client not installing

Created: 04 Dec 2012 | Updated: 04 Dec 2012 | 2 comments
Niyaz Mohamed's picture
Niyaz Mohamed
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Hi Team

Im trying to install the client package in a server and keeps showing the below error.

"SEP has detected that there are pending system changes that require a reboot.please reboot the system and rerun the installation".

i have tried rebooting several time still shows the same error. Any suggestions

Regards

Niyaz M

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Client not installing - Comment:04 Dec 2012 : Link

what is the OS?

what is the SEP client version?

1. In the registry, navigate to:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

 

2. Back up the registry key.

 

3. Delete the PendingFileRenameOperations registry value from the right pane.

 

4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

 

5. Restore the registry key from the backup location.

 

Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):

HKEY_LOCAL_MACHINE\SYSTEM\ControlSetXXX\Control\SessionManager\

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Mithun Sanghavi's picture
Mithun Sanghavi Symantec Employee Technical Support Accredited
Client not installing - Comment:06 Dec 2012 : Link

Hello,

I would suggest you to check this Article:

Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

http://www.symantec.com/docs/TECH95608

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

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