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Client not installing

Created: 04 Dec 2012 • Updated: 04 Dec 2012 | 2 comments

Hi Team

Im trying to install the client package in a server and keeps showing the below error.

"SEP has detected that there are pending system changes that require a reboot.please reboot the system and rerun the installation".

i have tried rebooting several time still shows the same error. Any suggestions

Regards

Niyaz M

Comments 2 CommentsJump to latest comment

pete_4u2002's picture

what is the OS?

what is the SEP client version?

1. In the registry, navigate to:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SessionManager\

 

2. Back up the registry key.

 

3. Delete the PendingFileRenameOperations registry value from the right pane.

 

4. Install the software without restarting the computer first (Restarting the computer may result in the registry key being placed back in the registry before installation.)

 

5. Restore the registry key from the backup location.

 

Note: If you do not find the PendingFileRenameOperations registry value in the location above, this error message can be generated if the PendingFileRenameOperations registry value exists in the following location(s):

HKEY_LOCAL_MACHINE\SYSTEM\ControlSetXXX\Control\SessionManager\

Mithun Sanghavi's picture

Hello,

I would suggest you to check this Article:

Installer Information - "Symantec Endpoint Protection has detected that there are pending system changes that require a reboot." when trying to install SEP 11.0 on Windows 7

http://www.symantec.com/docs/TECH95608

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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