Endpoint Protection

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  • 1.  client is not reporting

    Posted Feb 24, 2015 02:26 AM

    One of my client is not reporting to server.

    From client system find the definition is updated, no issue there.

    What is the reason for non reporting?



  • 2.  RE: client is not reporting

    Posted Feb 24, 2015 12:40 PM

    Enable sylink debugging on it. Also, did you replace the sylink file?



  • 3.  RE: client is not reporting

    Posted Feb 24, 2015 01:09 PM

    are you using clone system? Does client showing Online ?

    it's managed client or unmanaged client ?

    try this

    Repair duplicate IDs on cloned Endpoint Protection 12.1 clients

    http://www.symantec.com/business/support/index?page=content&id=TECH163349



  • 4.  RE: client is not reporting

    Posted Feb 26, 2015 04:25 AM

    What is the last communication time with SEPM?

    What the server detail under client gui(SEP GUI - Help - Troubleshooting)

    Redeploy the communication setting

    How to deploy/update communication settings from your SEPM to your SEP clients machines with SEP 12.1 RU2 or newer

    http://www.symantec.com/docs/TECH199124