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Client not reporting to Symantec endpoint protection manager

Created: 16 May 2013 | 4 comments

I have a SEPM server version 11.0.3001.2224, all the clients are version 11.0.5002.333; the server and clients are updating correctly. The problem I am having is that the clients are not updating to the SEPM. As it can be seen from attached file 'Virus definitions distribution' the definitions is still on 2011-06-30 though the clients are uptodate. When I check Clients, the Antivirus Status column shows 'Not reporting Status' as per attached file.

How can I solve the problem? I also need to update the SEPM to the latest version 12 RU2; can I upgrade the SEPM 11.0.3001.2224 directly to 12.1.2?

Any comments most welcomed.

Thanks.

Arvind

Operating Systems:

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Brɨan's picture

Yes I would upgrade to ru2 now. You are on really old versions. You can upgrade directly

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

SebastianZ's picture

I have a SEPM server version 11.0.3001.2224, all the clients are version 11.0.5002.333

- This is already first problem -> SEPM version is lower than the managed clients - this is not a recommended configuration

- second problem - all these versions are few years old - upgrade is highly recommended

You can migrate directly to 12.1 RU2:

Upgrading or migrating to Symantec Endpoint Protection 12.1.2 (RU2)

padding: 1px;padding-bottom: 3px ;font: 12px Arial; text-align: left;">Article:TECH197426 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 0px;font: 12px Arial; text-align: left;">Created: 2012-09-27 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Updated: 2013-01-14 padding: 1px;font: 12px Arial; text-align: left;"> |  padding: 1px;font: 12px Arial; text-align: left;">Article URL http://www.symantec.com/docs/TECH197426

Symantec Endpoint Protection 12.1.2 (RU2) can upgrade seamlessly over the following:

  • Symantec Endpoint Protection 12.1.1101.401 (RU1 MP1)
  • Symantec Endpoint Protection 12.1.1000.157 (RU1)
  • Symantec Endpoint Protection 12.1.671.4971 (RTM)
  • Symantec Endpoint Protection 11.x (can be upgraded to enterprise version only)
technical_specialist's picture

Currently you can download the defintion (.jdb file) manually and check it updated or not.

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

http://www.symantec.com/business/support/index?page=content&id=TECH102607&locale=en_US

I also need to update the SEPM to the latest version 12 RU2; can I upgrade the SEPM 11.0.3001.2224 directly to 12.1.2?

You can upgrade SEPM 12.1 RU2 directly from 11.x version. Check the article

Latest Symantec Endpoint Protection Releases - SEP 12.1 RU2 and SEP 11.0 RU7 MP3

https://www-secure.symantec.com/connect/articles/latest-symantec-endpoint-protection-releases-symantec-endpoint-protection-121-ru2

AjinBabu's picture

Hi, 

Firstly i am agreeing with Brian. Try to upgrade your SEPM versions.

if you see the Green dot on the Machine it shows that client is able to communicate with SEPMs.

Regards

Ajin