Endpoint Protection

I have a SEPM server version 11.0.3001.2224, all the clients are version 11.0.5002.333; the server and clients are updating correctly. The problem I am having is that the clients are not updating to the SEPM. As it can be seen from attached file 'Virus definitions distribution' the definitions is still on 2011-06-30 though the clients are uptodate. When I check Clients, the Antivirus Status column shows 'Not reporting Status' as per attached file.

How can I solve the problem? I also need to update the SEPM to the latest version 12 RU2; can I upgrade the SEPM 11.0.3001.2224 directly to 12.1.2?

Any comments most welcomed.

Thanks.

Arvind

I have a SEPM server version 11.0.3001.2224, all the clients are version 11.0.5002.333

- This is already first problem -> SEPM version is lower than the managed clients - this is not a recommended configuration

- second problem - all these versions are few years old - upgrade is highly recommended

You can migrate directly to 12.1 RU2:

Upgrading or migrating to Symantec Endpoint Protection 12.1.2 (RU2)

Symantec Endpoint Protection 12.1.2 (RU2) can upgrade seamlessly over the following:

• Symantec Endpoint Protection 12.1.1101.401 (RU1 MP1)
• Symantec Endpoint Protection 12.1.1000.157 (RU1)
• Symantec Endpoint Protection 12.1.671.4971 (RTM)
• Symantec Endpoint Protection 11.x (can be upgraded to enterprise version only)

Currently you can download the defintion (.jdb file) manually and check it updated or not.

http://www.symantec.com/security_response/definitions/download/detail.jsp?gid=savce

http://www.symantec.com/business/support/index?page=content&id=TECH102607&locale=en_US

I also need to update the SEPM to the latest version 12 RU2; can I upgrade the SEPM 11.0.3001.2224 directly to 12.1.2?

You can upgrade SEPM 12.1 RU2 directly from 11.x version. Check the article

Latest Symantec Endpoint Protection Releases - SEP 12.1 RU2 and SEP 11.0 RU7 MP3

https://www-secure.symantec.com/connect/articles/latest-symantec-endpoint-protection-releases-symantec-endpoint-protection-121-ru2

Hi, 

Firstly i am agreeing with Brian. Try to upgrade your SEPM versions.

if you see the Green dot on the Machine it shows that client is able to communicate with SEPMs.

Regards

Ajin