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Client not showing up in protection manager version 12.1

Created: 23 Aug 2012 | 6 comments
Josh Gfeller's picture
Josh Gfeller
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Hi all,

 

We are currently upgrading from endpoint 11.0 to 12.0 and I can remote push the new client just fine to my test boxes.  I reboot and it looks like the new client version installed correctly.  The problem is, it doesn't show up in protection manager.  What gives?

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ManishS's picture
ManishS
Client not showing up in protection manager version 12.1 - Comment:23 Aug 2012 : Link

Since these Clients are Cloned / Imaged, a Repair Tool is available for the same -

How to repair duplicate IDs on cloned Symantec Endpoint Protection 12.1 clients

http://www.symantec.com/docs/TECH163349

Thanks In Advance.

Manish

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Chetan Savade's picture
Chetan Savade Symantec Employee Technical Support Accredited
Client not showing up in protection manager version 12.1 - Comment:23 Aug 2012 : Link

Hi,

There can be different reasons.

Make sure Firewall exceptions are in placed if windows firewall is used.

Following articles can help you to troubleshoot the issue.

Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager

http://www.symantec.com/docs/TECH102682

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Client is not appearing in Symantec Endpoint Protection Manager (SEPM), error: HTTP returns status code=407
 

Chetan Savade
Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.&

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pete_4u2002's picture
pete_4u2002 Symantec Employee
Client not showing up in protection manager version 12.1 - Comment:23 Aug 2012 : Link

have you set any filter on SEPM?

Cheers!
Pete

Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619

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Rafeeq's picture
Rafeeq
Client not showing up in protection manager version 12.1 - Comment:05 Sep 2012 : Link

You might have created domains in your SEPM

open sepm

admin

domains

click on admister the domain u created, you should be able to find client.

first thing to be checked woudl be the windows firewall.turn it off, if its on.

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

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NRaj's picture
NRaj
Client not showing up in protection manager version 12.1 - Comment:06 Sep 2012 : Link

Check if the machines are in the correct group and that you have the required rights to see them.

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toby's picture
toby
Client not showing up in protection manager version 12.1 - Comment:06 Nov 2012 : Link

Can you check on the client machine the local sylink.xml or the according registry keys to check which server they try to connect(make sure the server name is correct, server certificate is correct and the connection port - port may have changed from 11 to 12 depending on your setup), which domain they use and which group they belong to.

 

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Best regards!

toby

CISSP / MCP 

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