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Client Out-Of-Date

Created: 07 Mar 2013 • Updated: 07 Mar 2013 | 4 comments

Halloo Every one, Please need your help.........

I am Running Symantic Endpoint Ver. 12.1.1101..401 RU1 MP1 and have around 30 clients 29 of them are working fine UP-TO-DATE, geen showing and every thing as you can see in one example below:

 

 

Operating System Group User Name Last time status changed Last Scan Time IP Address Auto-protect Status Firewall Status SONAR Status Download Insight Status Network Intrusion Prevention Status Browser Intrusion Prevention IE Status Browser Intrusion Prevention Firefox Status Tamper Protection Status Antivirus Content IPS Signatures SONAR Content Download Protection Content
Windows XP Professional My Company\Laptops and Desktops XXXXXXXXX 03/07/2013 10:31:40 03/07/2013 10:27:30 XX.XX.XX.XX Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  03/06/2013 r35 03/05/2013 r1  03/01/2013 r11 03/06/2013 r3    

 

 

But there is One client that is showing OUT-OF-DATE,

If i updated normaly its success if i copy the Definitions Update its success and the green dot is there and the client is perfect on the client PC but on the Endpoint Manager it is showing OUT-OF-DATe, i tied to remove and install, it worked and the other day it showed me Out-Of-Date again as you can see below:

 

 

Computer Name Operating System Group User Name Last time status changed Last Scan Time IP Address Auto-protect Status Firewall Status SONAR Status Download Insight Status Network Intrusion Prevention Status Browser Intrusion Prevention IE Status Browser Intrusion Prevention Firefox Status Tamper Protection Status Antivirus Content IPS Signatures SONAR Content Download Protection Content
XXXXXXX Windows XP Professional My Company\Servers XXXXXXX 03/07/2013 10:21:03 03/04/2013 09:02:30 XX.XX.XX.XX Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  Enabled  03/03/2013 r9  03/01/2013 r2  Out-of-date
02/08/2013 r11  
03/01/2013 r9  

Can you please let me know how to fix this issue for single PC Client.

 

Thanks

 

 

Operating Systems:

Comments 4 CommentsJump to latest comment

W007's picture

Hi,

When You trying to update SEP client Manually Only AV virus defination update.

NTP and PTP defination not updating that cause SEPM showing Out of Date SEP client.

 

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

waelhilal's picture

what is the selution please ? and why it is happen on one pc only ?

Wael Hilal

Mobile: 00966531377132

W007's picture

Hello,

Look this and check and try to move system My Company\Laptops and Desktops group.

It's currently showing server group

https://www-secure.symantec.com/connect/forums/clients-show-out-date-console-date-client-itself

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

consoleadmin's picture

Hello,

Have you the check the defintion version on client ? is it updated or old?

One reoson is your defintion is may be corrupted on that client. try it

 

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2012-09-25  |  Article URL http://www.symantec.com/docs/HOWTO59193
 

 

Thanks.