Endpoint Protection

Hi,

We have this issue of clients not getting updates from the manager. I can see that the manager is updated however, when checking the client  pcs, it is not showing that they are updated. From manager, I can see that the client pcs are connected because they have this green dots on them. There is a pop up message that says that antivirus and antispyware definitions are out of date.

Please assist me with this. Not too familiar with what setting to check to allow for this. Some clients are also getting updates directly from the server online and not from the manager.

Your help will be much appreciated.

Thanks,

How long have the client been out of date?

Do you know what your heartbeat is set to?

Check this link:

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/business/support/index?page=content&id=TECH105894

HI,

Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions

http://www.symantec.com/business/support/index?page=content&id=TECH166923

In this case, check if the clients are connecting to the SEPM properly, check these Articles:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Then, Troubleshoot the Liveupdate Issue, check this Article:

Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart

http://www.symantec.com/docs/TECH95790

if the above links does not help pass on sylink log from the client 

Hi,

Is it possible to reboot the management server?

Check the policy serial number in the client and in the policy manager.

You should check the policy serial number on the client to see if it matches the serial number that appears in the management console. If the client communicates with the management server and receives regular policy updates, the serial numbers should match.

If the policy serial numbers do not match, you can try to manually update the policies on the client computer and check the troubleshooting logs.

To view the policy serial number in the management console

1. In the management console, click Clients.
2. Under "View Clients", select the relevant group, and then select the Details tab.

The policy serial number and the policy date appear at the bottom of the details list.

To view the policy serial number on the client

1.On the client computer, in the client user interface, click on the Help and Support button, select Troubleshooting.

1. In the Management section, look at the policy serial number.

If above steps didn't help then please pass on Sylink logs.

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

How many clients you have the same problem?

Hi

Please refer the article below:

Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Regards

Thank you all for your comments . Will try them and advise.

thanks!

Clientss have not been updated for a month now

About 20 -25

Yes, please check the Sylink.XML to see if it is pointing to the correct management server and then look at the policy serial number setting.

Rest of the clients are working?

Try the attach link

http://www.symantec.com/business/support/index?page=content&id=TECH102909&locale=en_US

Second Doc

Follow the below step

Haved you tried my attach above comments?