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Client Remote installation

Updated: 21 May 2010 | 9 comments
Frank019's picture
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This issue has been solved. See solution.

I have use the client remote installer for several PC. But for some of them I get the error:

Unable to open system registry on the remote client computer (XXX.XXX.XXX.XXX).
Please ensure that the remote registry service is running on the client and that a network connection is possible.

I don't mind doing them manually but I would like to knoew how to make it work for next time.

Thanks

(Sorry I was not sure where to post)

Comments

.peter's picture
15
Jun
2009
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 What Symantec product are

 What Symantec product are you seeing this error on?

Frank019's picture
15
Jun
2009
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I forgot to tell, I try to

I forgot to tell, I try to upgrade from 10.1.5.5000 and 10.1.7.7000 to 10.1.8.8000. I see this error on the Client Remote Installation.

.peter's picture
15
Jun
2009
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Thanks for letting us know

Thanks for letting us know the versions - now what product is it?  Backup Exec?  Endpoint Protection?

Frank019's picture
16
Jun
2009
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I'm using Symantec System

I'm using Symantec System Center Console, them I'm going to the Client remote Install. I think it Endpoint Protection.

Ajit Jha's picture
16
Jun
2009
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Frank u r confusing us,  be

Frank u r confusing us,  be clear to the point

Regards'

Ajit Jha

Technical Consultant

STS

Frank019's picture
16
Jun
2009
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To push the update, I open

To push the update, I open Symantec System Center Console, them client on Tools -> ClientRemote Install.

I check and it is Endpoint Protection.

Frank019's picture
17
Jun
2009
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I found this list of thing

I found this list of thing that should be check but I didn't have the chance to try them on different PC to see if it the solution to my problem.

-Disable Simple File Sharing on all target clients.
-Disable the Windows firewall, or enable communication on TCP ports 139 and 445 and UDP ports 137 and
138.
-File and Printer Sharing for Microsoft Networks is enabled.
-The C$ and Admin$ shares on the target clients are accessible from the Manager system.
-Username is in Control PAnel-> Administrator Tool-> Local Security Policy-> Local Policies-> User Rights
Asssignements-> Access this computer from the network.
-Remote registry service running

Frank019's picture
17
Jun
2009
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I try it on 2 PC work on one

I try it on 2 PC work on one but not on the other. There still something missing.

Sorry I check the wrong PC, it work on all PC for now.

Vikram Kumar-SAV to SEP's picture
17
Jun
2009
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Remote installations

For remote deployment these things should be there
Remote registry service needs to be enabled on all the client
The time hould be same on the server and clients
The server should be able to acess the root drive of the client system.without giving any password

 http://service1.symantec.com/support/ent-security.nsf/854fa02b4f5013678825731a007d06af/3e95d7f0ebf56f6088257393005bd82b?OpenDocument