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client restore EXIT STATUS 5: the restore failed to recover the requested files

Created: 19 May 2013 | 3 comments
nanski's picture

Hi,

I was able to backup my exchange server 2010 (stand alone) on windows 2008 R2 with GRT enabled.

I tried to create mailbox and delete some mail for Testing purposes.

 

Details:

 

Master Media Server: Windows 2008 R2

Exchange Server: Windows 2008 R2 Exchange 2010 (standalone)

 

i was able to dig down the information store up to the mail of the particular  user without any error. but during restore using the  (GRT) failed.  with the following error.

 

5/20/2013 11:31:38 AM - begin Restore
5/20/2013 11:31:59 AM - restoring image EXCHANGE2010_1369020288
5/20/2013 11:32:00 AM - Info bprd(pid=2028) Restoring from copy 1 of image created 05/20/13 11:24:48    
5/20/2013 11:32:04 AM - Info bpbrm(pid=4864) EXCHANGE2010 is the host to restore to      
5/20/2013 11:32:04 AM - Info bpbrm(pid=4864) reading file list from client        
5/20/2013 11:32:05 AM - connecting
5/20/2013 11:32:05 AM - Info bpbrm(pid=4864) start nbfsd on client         
5/20/2013 11:32:06 AM - Info bpbrm(pid=4864) start nbgre on client         
5/20/2013 11:32:09 AM - Info tar32(pid=0) Restore started           
5/20/2013 11:32:09 AM - connected; connect time: 00:00:04
5/20/2013 11:33:02 AM - Info tar32(pid=0) done. status: 5          
5/20/2013 11:33:02 AM - Info tar32(pid=0) done. status: 5: the restore failed to recover the requested files  
5/20/2013 11:33:02 AM - Error bpbrm(pid=4864) client restore EXIT STATUS 5: the restore failed to recover the requested files
5/20/2013 11:33:02 AM - restored image EXCHANGE2010_1369020288 - (the restore failed to recover the requested files(5)); restore time 00:01:03
5/20/2013 11:33:08 AM - end Restore; elapsed time: 00:01:30
MS-Exchange-Server policy restore error(2810)

 

regards,

 

Renan

 

Operating Systems:

Comments 3 CommentsJump to latest comment

Marianne's picture

We need more info, please...

Are you trying to restore to same or different mailbox?

Restoring to same or different location?

Have you reviewed requirements for mail item restore in NetBackup for Microsoft Exchange Server Administrator's Guide http://www.symantec.com/docs/DOC5172  ?

Please create tar log folder on Exchange server and retry the restore.
Please post the tar log as File attachment.

 

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nanski's picture

Hi Marianne,

I am trying to restore on the same exchange server.

I just deleted the email and trying to restore on the original location.

 

I created the tar folder on the exchange server however after runnign the restore job the folder is empty, i think the problem doesnt reach to the tar folder yet.

 

this is a log that i got on BAR Gui (exchange server)

 

 

2:46:21 5/20/2013: Restore Started

 

12:46:35 (610.001) Restoring from copy 1 of image created 5/20/2013 11:24:48 AM

12:46:50 (610.001) TAR - \\EXCHANGE2010\Microsoft Information Store\Mailbox Database 1570612448\Database

12:46:51 (610.001) ERR - unable to create object for restore: \\EXCHANGE2010\Microsoft Information Store\Mailbox Database 1570612448\Database\Netbackup7 [Netbackup7], rai error = 17

12:46:51 (610.001) ERR - unable to create object for restore: \\EXCHANGE2010\Microsoft Information Store\Mailbox Database 1570612448\Database\Netbackup7 [Netbackup7]\Top of Information Store, rai error = 17

12:46:51 (610.001) ERR - unable to create object for restore: \\EXCHANGE2010\Microsoft Information Store\Mailbox Database 1570612448\Database\Netbackup7 [Netbackup7]\Top of Information Store\Inbox, rai error = 17

12:46:51 (610.001) ERR - unable to create object for restore: \\EXCHANGE2010\Microsoft Information Store\Mailbox Database 1570612448\Database\Netbackup7 [Netbackup7]\Top of Information Store\Inbox\test1 <000000004119aaef3fc55e4aa6bf9ce4f8416ff40700790808554f043848aa7c99013086ce760000000000180000790808554f043848aa7c99013086ce76000000002b120000>, rai error = 6

12:46:51 (610.001) INF - GRE EXITING WITH STATUS = 0

12:46:51 (610.001) INF - GRE RESTORED 1 OF 5 FILES SUCCESSFULLY

12:46:51 (610.001) INF - GRE KEPT 0 EXISTING FILES

12:46:51 (610.001) INF - GRE PARTIALLY RESTORED 0 FILES

12:46:51 (610.001) Status of restore from copy 1 of image created 5/20/2013 11:24:48 AM = the restore failed to recover the requested files

 

12:46:55 INF - Server status = 2810

12:46:57 (610.xxx) INF - Status = MS-Exchange-Server policy restore error.

 

12:46:57 INF - Server status = 5

12:46:59 (609.xxx) INF - Status = the restore failed to recover the requested files.

 

 

regards,

 

Renan

 

 

 

Nicolai's picture

Does this technote help ?

http://www.symantec.com/docs/TECH171604

Also see windows event viewer. This look like a Exchange side error.

Assumption is the mother of all mess ups.

If this post answered your'e qustion -  Please mark as a soloution.