Endpoint Protection Small Business Edition

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  • 1.  Client Showing Offline

    Posted Mar 04, 2015 05:31 AM

    Hi Support

    I have installed symantec endpoint protection client from the SEMP but the same is not reflecting nor the client is updating it shows server offline and in connection status it showing that server not connected.



  • 2.  RE: Client Showing Offline

    Posted Mar 04, 2015 06:59 AM

    windows firewall is off on client and SEPM?



  • 3.  RE: Client Showing Offline

    Posted Mar 04, 2015 07:00 AM

    Enable sylink on the client and post it here

    Enable sylink debugging for Endpoint Protection clients

    http://www.symantec.com/business/support/index?page=content&id=TECH104758

    lets us know the result of this secars test

    Testing Communication from an Endpoint Protection client to the Endpoint Protection Manager

    http://www.symantec.com/business/support/index?page=content&id=TECH102682



  • 4.  RE: Client Showing Offline

    Posted Mar 04, 2015 08:07 AM

    Please enable sylink debugging and post the log here for review:

    Enable sylink debugging for Endpoint Protection clients