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Clients 11 wont upgrade to 12.1 automatic

Created: 04 Dec 2012 • Updated: 19 Dec 2012 | 5 comments
J3d1's picture
This issue has been solved. See solution.

I make a upgrade from Endpoint Protection 11 to Endpoint Protection 12.1 on my servers. After do that we set the install package on the grupos with the new client package 12.1 but the client dont migrate to the new version 


I set that one week ago and nothing was happening.

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ᗺrian's picture

Uncheck "Upgrade Schedule"

Force the client to check back in to get updated policy, than see what happens.

Also, did you make sure you assigned both 32 and 64 bit clients if you have a mix of both?

Were the PCs rebooted prior to trying to push?

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W007's picture


Check this artical

Upgrade clients to SEP 12.1 by Auto upgrade feature

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Ajit Jha's picture

Please find the attached for auto upgrading Clients.

Upgrade to SEP 12.1.ppsx 816.87 KB


Ajit Jha

Technical Consultant


Mithun Sanghavi's picture


This Issue occurs due to either

- Upgrade schedule badly configured


- DNS issues.

I would request you to perform the steps provided below:

- Access the install packages tab and remove the upgrade packages that has been added;

- Add the packages again;

- Set new period of time time for SEPM to provide the upgrade packages to the clients.

If the DNS error is shown in SylinkMonitor, try to add the SEPM's IP address and name into hosts file as workaround but also verify if the DNS server registries are correctly configured.

Reference Article:

Auto upgrade does not work when migrating from SEP 11.x to 12.1

Hope that helps!!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.