Endpoint Protection

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  • 1.  Clients and GUP are not updating from SEPM

    Posted Jan 19, 2015 10:37 AM

    Hello all,

    we are faced to a problem in our SEPM. The problem is that clients are not updating from GUP and the GUP it self is not updating from SEPM.

     

    The error (in french ) logged in event viewer is below : 

     

    Echec du téléchargement sur le client

    Produit : SEPC CIDS Signatures 12.1 RU2
    Version : MicroDefsB.CurDefs
    Langue : SymAllLanguages
    Nom : {55DE35DC-862A-44c9-8A2B-3EF451665D0A}
    Séquence : 150116011
    Date de publication : vendredi 16 janvier 2015
    Révision : 011
    Source : Fournisseur de mise à jour groupée

    Any solution for this issue please. we have many remote sites not updating from GUPs.

     

    Thanks in advance.



  • 2.  RE: Clients and GUP are not updating from SEPM

    Posted Jan 19, 2015 11:01 AM

    Can you enable sylink logging on one affected client?

    Enable sylink debugging for Endpoint Protection clients

    This will show the comms between client and server to see what's going on.