Endpoint Protection

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  • 1.  Clients are not getting update

    Posted Jan 22, 2012 09:26 AM

    Hi All,

     

    Am facing problem with SEP clients where unable to update definition but I have verified that SEPM is up to date when running LUALL.exe in Run command.

     

    Regards,

    Ben



  • 2.  RE: Clients are not getting update
    Best Answer

    Posted Jan 22, 2012 09:29 AM

    Please make sure that the SEPM is updating the 32 bit defs.


    Go to SEPM, Admin-->Server-->Show Live update downlaods and check if 32 bit Microdefs are updated or not. If not then follow this:


    File system cleanup for 32-bit SESC Virus Definitions:
    1. Stop SEPM server service.

    2. Go to C:\program files\symantec\symantec endpoint protection manager\Inetpub\content\{C60DC234-65F9-4674-94AE-62158EFCA433}" folder and move all of the subfolders to another place, such as C:\Temp if you want a backup, otherwise delete the sub-folders.
    Database cleanup for 32-bit SESC Virus Definitions:

    3) Go to C:\Program Files\Common Files\Symantec Shared\SymcData\ and delete the following folders:
    sesmipsdef32
    sesmipsdef64
    sesmvirdef32
    sesmvirdef64

    4)In the registry, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps.
    Delete these keys
    SymcData-sesmipsdef32
    SymcData-sesmipsdef64
    SymcData-sesmvirdef32
    SymcData-sesmvirdef64

    5). In the registry, navigate to and delete the following keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef32
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef64
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef32
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef64

    6). Start the SEPM service back up.

    7). Run Live update from within the Symantec Endpoint Protection Management console.
    This will re-populate the database which in turn will update the moniker folders.



  • 3.  RE: Clients are not getting update

    Posted Jan 23, 2012 01:06 AM

    hi ,

     

    Can you verify how many system are infected this Error?



  • 4.  RE: Clients are not getting update

    Posted Jan 23, 2012 06:03 AM

    Hi,

    how did you verify that the SEPM is updated if 23 minutes before opening this discussion, you opened another discusssion because you were not even able to log in the console?

    https://www-secure.symantec.com/connect/forums/unable-log-sepm-1



  • 5.  RE: Clients are not getting update

    Posted Jan 25, 2012 04:16 PM

    Sorry, there is no such folder...... ->

    C:\Program Files\Common Files\Symantec Shared\SymcData

    (and no, not even under Program Files (x86) - there is no such SymcData folder there, either.)

    So what then????