Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Clients are not getting update

Created: 22 Jan 2012 • Updated: 23 Jan 2012 | 4 comments
This issue has been solved. See solution.

Hi All,

 

Am facing problem with SEP clients where unable to update definition but I have verified that SEPM is up to date when running LUALL.exe in Run command.

 

Regards,

Ben

Comments 4 CommentsJump to latest comment

Symantec World's picture

Please make sure that the SEPM is updating the 32 bit defs.

Go to SEPM, Admin-->Server-->Show Live update downlaods and check if 32 bit Microdefs are updated or not. If not then follow this:

File system cleanup for 32-bit SESC Virus Definitions:
1. Stop SEPM server service.

2. Go to C:\program files\symantec\symantec endpoint protection manager\Inetpub\content\{C60DC234-65F9-4674-94AE-62158EFCA433}" folder and move all of the subfolders to another place, such as C:\Temp if you want a backup, otherwise delete the sub-folders.
Database cleanup for 32-bit SESC Virus Definitions:

3) Go to C:\Program Files\Common Files\Symantec Shared\SymcData\ and delete the following folders:
sesmipsdef32
sesmipsdef64
sesmvirdef32
sesmvirdef64

4)In the registry, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps.
Delete these keys
SymcData-sesmipsdef32
SymcData-sesmipsdef64
SymcData-sesmvirdef32
SymcData-sesmvirdef64

5). In the registry, navigate to and delete the following keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef32
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmipsdef64
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef32
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs\SymcData-sesmvirdef64

6). Start the SEPM service back up.

7). Run Live update from within the Symantec Endpoint Protection Management console.
This will re-populate the database which in turn will update the moniker folders.

Regards, M.R

SOLUTION
ShadowsPapa's picture

Sorry, there is no such folder...... ->

C:\Program Files\Common Files\Symantec Shared\SymcData

(and no, not even under Program Files (x86) - there is no such SymcData folder there, either.)

So what then????

W007's picture

hi ,

 

Can you verify how many system are infected this Error?

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Beppe's picture

Hi,

how did you verify that the SEPM is updated if 23 minutes before opening this discussion, you opened another discusssion because you were not even able to log in the console?

https://www-secure.symantec.com/connect/forums/unable-log-sepm-1

Regards,

Giuseppe