Endpoint Protection

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  • 1.  Clients connecting to wrong SEPM

    Posted Aug 04, 2009 09:21 AM
    After looking into the guides, the forum and all the possible settings all day, I can use some help :-)

    We have 1 main server with a SQL database and 1 remote server with embedded db which I set up as a replication partner (2 other remote servers with embedded db will need to be added later).
    We use SEP 11 MR4MP2.

    I set up replication by installing the remote server and in the Management Server Configuration Wizard I choose "Install an additional site" (for replication). Perhaps this is where it went wrong ... but replicating took 4 hours so changing that is my last plan.

    I want the main server (with the SQL database) to be the main server containing all the logs. All the 4 servers should have the same settings/policies. Although you should be able to see all clients in all the consoles, I want each SEPM to have their own clients for their own geographical region.  When I export an installation package on the remote server now and install a client it gets the main server as 'parent'.
    When checking the sylink.xml on the remote server it indeed shows the main server as the only server listed. So replacing the sylink.xml doesn't fix it either.

    I disabled the "Replicate client packages and LiveUpdate content..." option.

    How can I get the remote clients connect to the remote server?

    Thanks!


  • 2.  RE: Clients connecting to wrong SEPM

    Posted Aug 04, 2009 09:38 AM
    On the remote site create new client install package using the following kb: and push it on the clients


    How to restore/retain client-server communication using custom installation settings without having to use the sylink drop tool.

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008052008163148?Open&seg=ent


  • 3.  RE: Clients connecting to wrong SEPM

    Posted Aug 04, 2009 09:58 AM
    I tried that. Just tried it again to be sure, but the client still connects to the main server.


  • 4.  RE: Clients connecting to wrong SEPM
    Best Answer

    Posted Aug 04, 2009 10:05 AM
    Clients communicate with SEPMs based on the information in the Management Server List for the group. 

    It sounds like your Management Server List has only the primary server listed.

    Your best bet is to create a group for each remote location , make a management server list for that group and place those clients in that group.


    Creating and assigning a management server list for a Symantec Endpoint Protection Manager
    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007123110045548



  • 5.  RE: Clients connecting to wrong SEPM

    Posted Aug 04, 2009 10:28 AM
    Hi Jeremy,

    That was it! Thank you so much!
    I knew I overlooked something...

    Regards.