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Client's Definition Stays @ 31Dec2009

Updated: 21 May 2010 | 21 comments
heinemasterklm's picture
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This issue has been solved. See solution.

Hello, I am new in here so please forgive me if I am not giving enough information and not precise in details.

I am managing a network with 1 server + 20+ client's computers.

The server is running Windows 2003 Server R2 and SEP 11.0.5002.333 now (was running 11.0.2000.1567, I have upgraded the version to 11.0.5 on a non-business day) and the newest definition was installed on Feb 6, 2010.

FYI, the server is a standalone and doesn't connect to the internet

The 20+ client's computers are running XP and SEP 11.0.xxxx (varies on machines) with different dates of definitions.

I was trying to update one of the machines(let's call it app01, SEP 11.0.5002.333, Definition: DEC 31, 2009, r127), before I apply to all.  I was tryung to Push the new definition (antiVirus and Antispyware) only using the "Migration and Deployment Wizard", the patch was successfully created (32-bit) and copied to the client's computer, the setup file executed on the client's machine but the definition didn't change after the execution, I understand reboot is not necessary for the definition to update to-date but I did a reboot on the client's machine, the definition stays @ Dec 31, 2009 r127.

I have checked C:\Program Files\Common Files\Symantec Shared\VirusDefs\ on the client (app01)after the setup file executed, that's no new folder of 20100206.0xx is created, not sure why.

I still have not try the manually installed patch (6.0.1) yet, since I need permission from administrator.

Is there a reason why the Migration and Deployment Wizard method doesn't work?

Should I apply a group policy from SEPM? What are the steps and does the client's needed to reboot after the push?

Thanks.

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Jeremy.L's picture
16
Feb
2010
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Hi

    What exactly are you pushing through the Deployment wizard? Sounds interesting yet strange way to do things...

This is not originally intended to deploy definition updates although I suppose it could work with some package tweaking, this seems quite strange.

I suggest you do go ahead with patching (do a backup of the server beforehand if necessary) and then drop the JDB on the SEPM, then that should be problem solved.

Could you tell us exactly what files you are trying to push though? 

Regards

--
Symantec Support
MCSE / CCNA

Vikram Kumar-SAV to SEP's picture
16
Feb
2010
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 That patch doesn't update

 That patch doesn't update definition.
To update the definition on all the client copy the JDB file on the SEPM server and if your clients are communicating with SEPM it will update the definitions.
The patch is not for clients it is only for SEPM Manager. the issue was never with clients it was always with SEPM.

Check this article.

How to update definitions for Symantec Endpoint Protection Manager using a JDB file

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007100820002048

For doing it manually on the clients use this
http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008052116163448


heinemasterklm's picture
16
Feb
2010
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@ Jeremy L I have created a

@ Jeremy L

I have created a similar / exact same network as the client's (2003 Server with SEPM and XP with a SEP 11.0.4 installed), I successfully push the AntiVirus and AntiSpyware protection without Network Threat Protection and Proactive Threat Protection (using the Migration and Deployment Wizard) and upgraded the client to 11.0.5002.333 and the newest definition update, so I believe that should work with my client's pc too.

As I mentioned, I tried the Push from Migration and Deployment Wizard @ my client's pc, the setup executed but the definition didn't change so that's why I found it weird, thanks anyways =D

@ Vikram
I will check that out and let you know as soon as I tried the method you provided, thanks a lot =D

Jeremy.L's picture
16
Feb
2010
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Hi

You can do this to upgrade the client, if your clients I already on 11.0.5002 then the installation package will not get process and neither will the definitions you may have added to the package 

Patching the SEPM is the only way, fail safe as long as you backup the DB before hand (we never know but we have had very few issues with the patch)

Surely for a small network like this, you don't need one month to get a critical patch approved?

--
Symantec Support
MCSE / CCNA

heinemasterklm's picture
17
Feb
2010
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@ Vikram I have just tried

@ Vikram

I have just tried the .JDB file for Symantec Endpoint Protection Manager on my testing machine, it took a while but it worked both on my Server machine and the client machine, thanks.

There is something that I don't understand (on my testing machines), I did not import active directory on the console(since there is one client only), I only have a group created under client, and add a computer account and user account, but there is no "green light" people are saying on the website, why does the client getting the update itself?

I will try the JDB file method @ my client's network later today and see if it works.

@ Jeremy L

Which one is a better method? Patching the SEPM or using the JDB file to update the SEPM? What is the difference between the two? What are the pros and cons?

Thanks for your help! Vikram and Jeremy, I am learning a lot!

Rafeeq's picture
17
Feb
2010
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hi

patching will help sepm to get rid of date issue  ( there is a separte patch as vikram mentioned JDB file does not contains it)
JDB helps to update virus defs to your manager it will only update Antivirus and antispyware
to install client software you should create a package and run it on client machine, you should add computer account or user accounts in SEPM this will not install client software..

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007082915561148 

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 No grren dot still getting

 No grren dot still getting updates..strange
Client must be logged off it is not showing green dot

heinemasterklm's picture
17
Feb
2010
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@ Rafeeq Thanks Rafeeq, I did

@ Rafeeq

Thanks Rafeeq, I did create a package and have it installed successfully on my own testing machines, and I have tried to do the same with one of my client's network machines as I mentioned above, the only difference is, the package was executed on the my client's network machines but the definition didn't update itself.

On my client's network, everything went fine, it's just that the definition is not updating, it stays @ 31 Dec 2009, r127, and the definitions are varies on diff machines.

@ Vikram

I have successully updated my client's server's SEPM to the latest definition (Feb 16, 2010, r39) for now. 

There are 2 problems that I am seeing now.

1) I have seen people saying that after doing the "Migration and Deployment Wizard", the client's computer names will be added to the group under client, which I don't see that, all I did is manually type in the computer name and domain name, so when I want to run command on the manually typed client, it returns "The selected client has not yet connected to the server.  You cannot do this action until the client has connected to the server"

2) From what I have seen between my testing network and my client's network, the only difference is, from SEPM of my testing network, Virus Definition Distribution under home, the number of computer = 2.   On the other hand, from my client's network, SEPM of my client's Server, Virus Definition Distribution under home, the number of computer = 1.  So I believe I am not connecting the clients to the server in my client's network, I tried to manually typed in the name and domain, which gave me no luck.

Please advise how to connect the client to the sever, thanks.

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 Looks like either there is

 Looks like either there is communication issue between the client and the server.
Delete all entries from SEPM - Clients.

Create and deploy the package and make sure Windows firewall if Off on both client and server 

On the SEP client  interface
go to help and support - Troubleshooting 
what does it show next to server
does it show self managed , Offline or the server name ?

heinemasterklm's picture
17
Feb
2010
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It shows me the static IP I

It shows me the static IP I have assigned to the client computer next to the server

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 Static IP of the client on

 Static IP of the client on the Client GUI ??It should show SEPM servers IP address over there.
And all your SEPM server and clients should have static IPs.

heinemasterklm's picture
17
Feb
2010
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I am sorry, yes, that's the

I am sorry, yes, that's the server's static IP (next to the server under troubleshooting)

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 If it is showing servers IP

 If it is showing servers IP that means it is communicating and it would have a green dot on it.
If on any client IP or Name is not there then thats a problem.

heinemasterklm's picture
17
Feb
2010
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I don't see the green dot. I

I don't see the green dot.

I have created a new group and add the computer account manually, typing in the computer name and domain name, but I don't see the green dot yet.

Should the group and green dot appear after migration and deployment automatically?

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 delete the clients that you

 delete the clients that you have manually added .
Close SEPM restart SEPM service and then log back into SEPM
you will see the client back - normal and with green dot.

heinemasterklm's picture
17
Feb
2010
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Closed SEPM and restarted

Closed SEPM and restarted SEPM, and logged back into SEPM
I still don't see the client back, which group does the client go to? I don't see it from the Default Group and the newly group that I created

Should I remove the client's SEP and deploy again? or remove SEPM from Server and SEP from client and redo?

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 No need to re-install..it

 No need to re-install..it does take some time.

On the Client again go to help and support - troubleshooting

it will tell you the group name there itself

at the same page click on Update below update policy
Client should be in SEPM within a min.

heinemasterklm's picture
17
Feb
2010
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hmmmm...I see your

hmmmm...I see your point...from the client's troubleshooting...the group it is showing (my company\office pc) does not exist in my server's SEPM, which only have default group at the moment, is there a way to switch it?

Vikram Kumar-SAV to SEP's picture
17
Feb
2010
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 Ohh...after update policy it

 Ohh...after update policy it should go to default group.
But if it not going there there is a way
also restart SMC service.

start -> run - > smc -stop
wait for a min the client icon will disappear
then
start -> run - > smc -start
wait for the icon to come back
then check if it has changed the group.

If this doesn't work then you can replace the sylink.xml file on the client

In SEPM - Clients -Highlight Default -Click on Details on the right 

check policy serial number then go to
C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\
open the folder stating with that policy serial number 
copy the sylink.xml

then
start -> run - > smc -stop
paste& replace  the sylink.xml  to
C:\Program Files\Symantec\Symantec Endpoint Protection
then
start -> run - > smc -start

It should change

( steps might sound confusing but with SEP  you should be knowing for future as well. )


heinemasterklm's picture
17
Feb
2010
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Thanks Vikram, now I have the

Thanks Vikram, now I have the client connected to the server, and most importantly with green dots!!!

You are the man, I have to try running command on the client with SEPM, if successful, I will apply the same to my client's network

heinemasterklm's picture
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Feb
2010
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Thanks Vikram, now everything

Thanks Vikram, now everything works fine on both my testing machines and my client's network.

I am learning a lot