Endpoint Protection

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  • 1.  clients disappear

    Posted Jul 25, 2013 04:52 AM

    Hi,

    I'm a newbie on this forum and with SEPM.

    I manage SEPM 12.1.2 on Windows 2003 since several weeks with 31 clients. All works perfectly but yesterday all my clients were OFF line.

    I restart the server but nithing change,  so I decided to rebuild the database as shown on this procedure of Symantec :

    http://www.symantec.com/business/support/index?page=content&id=TECH167284&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D137474180143690i1ymSp3KcC2nZC199TUGGabQt51aMzQi6Oy

     

    Ater the rebuild, the clients were now appear  ON line on the main screen (Start icon)

    17 are ONLINE and 14 are OFFLINE but it's normal

     

    1.JPG

     

    but when I go on the client icon, all my client and my groups disappear !

    2.JPG

    I upgraded to 12.1.3 version of SEPM but it has not changed ...

     

    How can I recover my groups and my clients ?

    Thanks so much



  • 2.  RE: clients disappear

    Broadcom Employee
    Posted Jul 25, 2013 05:00 AM

    the database you restored, did it had the information about all the group?

    you should be using the DB to restore which is the latest.



  • 3.  RE: clients disappear

    Posted Jul 25, 2013 05:28 AM

    Hello,

     

    It's OK I find the solution with another post on this forum.

     

    I go to the Administrator icon and Domain menu

     

    I click on "default domain" so I choose "manage this domain" and all my groups and clients appears on the client icon

     

    Thanks



  • 4.  RE: clients disappear

    Broadcom Employee
    Posted Jul 25, 2013 11:53 AM

    Hi,

    Thanks for the update.

    Good to know issue has resolved, you can close this thread.