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  • 1.  Clients doen't upgrade after assigning 12 RU1 MP1 package

    Posted Jul 13, 2012 01:10 PM

    Hi
    I have Upgraded SEPM console from 12 Ru1  to SEP 12 RU1 Mp1
    I have removed old packages and I assigned new packages.
    In  Select the features you want to use :
    Maintain Existing Client features when updating is unchecked and a customized package is assigned.
    In install settings
    Silent is selected
    and in the Silent settings :
    Remove all previous logs and policies, and reset the client-server communication setting is selected
    after assigning package and after three days but clients doesn't upgrade.
    Can you please help me about this issue ?



  • 2.  RE: Clients doen't upgrade after assigning 12 RU1 MP1 package

    Posted Jul 13, 2012 01:28 PM

    Restart one or two client systems and observe. Some times a reboot is required to trigger the upgrade process... (Hope the clients are not having any communication issues..)



  • 3.  RE: Clients doen't upgrade after assigning 12 RU1 MP1 package

    Trusted Advisor
    Posted Jul 13, 2012 01:32 PM

    Hello,

    Could you check the Application Logs in the Event Viewer of the client machine and check if there are any errors?

    Yes, try restarting the machines and check if that helps!!



  • 4.  RE: Clients doen't upgrade after assigning 12 RU1 MP1 package

    Posted Jul 13, 2012 03:43 PM

    Hi,

    the clients have benn restarted for many times but there is not any upgrade.



  • 5.  RE: Clients doen't upgrade after assigning 12 RU1 MP1 package

    Posted Jul 13, 2012 04:30 PM

    Check whether your clients received latest policy by maching the policy serial number in the client end and in the SEPM.