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Clients have current SEP, but SEPM doesn't show it.

Created: 05 Feb 2013 • Updated: 06 Feb 2013 | 16 comments
This issue has been solved. See solution.

I have several clients that have the latest SEP definitions and scans. In SEPM, they show their last status change as basically now, but they show in SEPM as Not Scanned, Not Reporting Status, and out of date definitions.

Not sure what the problem with SEPM is, but I can't find anything that works in the forums.

 

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Ashish-Sharma's picture

hi,

Are you using image OS ?

Thanks In Advance

Ashish Sharma

 

 

nathans77's picture

We're using WDS, and the SEP client is being pushed by GPO.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

If you do a search does the client show up multiple times. Is the green dot showing on the client?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

The green dot shows in the listing, and in the search.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

.Brian's picture

So it looks to have installed...what is showing on the client? Green dot as well?

if you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

nathans77's picture

Correct to all of that. It's wierd.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Rafeeq's picture

You should have SCCM from microsoft to pull those kinds of reports, sep does not have that functionality as of now.

nathans77's picture

We've looked into that, but money was the biggie. O well lol

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Ashish-Sharma's picture

Hi,

try to this one or two system and check

Check this download and try to one or two system and check

https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image

 

Article:TECH102815 | Created: 2007-01-05 | Updated: 2012-06-08 | Article URL http://www.symantec.com/docs/TECH96808

 

 

Thanks In Advance

Ashish Sharma

 

 

nathans77's picture

@shish, I've tried that and it didn't do anything. I think it's taking forever for these systems to send the info back to the SEPM. All the computers are good and they see their GUP/SEPM. I'm confused, but I guess it's a wait and see with SEPM.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

pete_4u2002's picture

does deleting client from SEPM console and reporting back update the status.

nathans77's picture

If client is deleted, will it reappear in SEPM?

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

Ashish-Sharma's picture

yes,it's showing automatically as per heartbeat setting.

Thanks In Advance

Ashish Sharma

 

 

nathans77's picture

Ok, I did something and it appears correctly. I moved the computer to and empty group, and moved it back to its original group. It shows the information correctly.

Windows Server 2008 R2 Datacenter with Backup Exec 2010 R3 SP4 and iSCSI connection to QNAP.

SEP and SEPM 11.0.7200.1147 thru 12.1.3001.165

SOLUTION
Ashish-Sharma's picture

That's good to hear.wink

.Please observe client some time and update

Thanks In Advance

Ashish Sharma