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Clients have current SEP, but SEPM doesn't show it.

Migration User

Migration UserFeb 05, 2013 09:43 AM

Migration User

Migration UserFeb 05, 2013 12:30 PM

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Migration UserFeb 06, 2013 09:35 AM

  • 1.  Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 09:39 AM

    I have several clients that have the latest SEP definitions and scans. In SEPM, they show their last status change as basically now, but they show in SEPM as Not Scanned, Not Reporting Status, and out of date definitions.

    Not sure what the problem with SEPM is, but I can't find anything that works in the forums.

     



  • 2.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 09:43 AM
    hi, Are you using image OS ?


  • 3.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 09:44 AM

    If you do a search does the client show up multiple times. Is the green dot showing on the client?



  • 4.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 09:49 AM

    You should have SCCM from microsoft to pull those kinds of reports, sep does not have that functionality as of now.



  • 5.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 11:12 AM

    We're using WDS, and the SEP client is being pushed by GPO.



  • 6.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 11:14 AM

    We've looked into that, but money was the biggie. O well lol



  • 7.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 11:14 AM

    The green dot shows in the listing, and in the search.



  • 8.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 11:15 AM

    Hi,

    Check this download and try to one or two system and check

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem



  • 9.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 11:35 AM

    So it looks to have installed...what is showing on the client? Green dot as well?

    if you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?



  • 10.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 12:30 PM

    Correct to all of that. It's wierd.



  • 11.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 05, 2013 12:40 PM

    Hi,

    try to this one or two system and check

    Check this download and try to one or two system and check

    https://www-secure.symantec.com/connect/downloads/image-installation-system-problem

    Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image

     

    Article:TECH102815 | Created: 2007-01-05 | Updated: 2012-06-08 | Article URL http://www.symantec.com/docs/TECH96808

     

     



  • 12.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 06, 2013 09:25 AM

    @shish, I've tried that and it didn't do anything. I think it's taking forever for these systems to send the info back to the SEPM. All the computers are good and they see their GUP/SEPM. I'm confused, but I guess it's a wait and see with SEPM.



  • 13.  RE: Clients have current SEP, but SEPM doesn't show it.

    Broadcom Employee
    Posted Feb 06, 2013 09:32 AM
    does deleting client from SEPM console and reporting back update the status.


  • 14.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 06, 2013 09:35 AM

    If client is deleted, will it reappear in SEPM?



  • 15.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 06, 2013 09:38 AM

    yes,it's showing automatically as per heartbeat setting.



  • 16.  RE: Clients have current SEP, but SEPM doesn't show it.
    Best Answer

    Posted Feb 06, 2013 09:51 AM

    Ok, I did something and it appears correctly. I moved the computer to and empty group, and moved it back to its original group. It shows the information correctly.



  • 17.  RE: Clients have current SEP, but SEPM doesn't show it.

    Posted Feb 06, 2013 10:03 AM

    That's good to hear.wink

    .Please observe client some time and update