Clients have current SEP, but SEPM doesn't show it.
Created: 05 Feb 2013 | Updated: 06 Feb 2013 | 16 comments
This issue has been solved. See solution.
I have several clients that have the latest SEP definitions and scans. In SEPM, they show their last status change as basically now, but they show in SEPM as Not Scanned, Not Reporting Status, and out of date definitions.
Not sure what the problem with SEPM is, but I can't find anything that works in the forums.
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hi,
Are you using image OS ?
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
We're using WDS, and the SEP client is being pushed by GPO.
SEP and SEPM 11.0.7200.1147
Hi,
Check this download and try to one or two system and check
https://www-secure.symantec.com/connect/downloads/image-installation-system-problem
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
If you do a search does the client show up multiple times. Is the green dot showing on the client?
SEP Knowledge Base
Endpoint SWAT
The green dot shows in the listing, and in the search.
SEP and SEPM 11.0.7200.1147
So it looks to have installed...what is showing on the client? Green dot as well?
if you open the client and go to Help >> Troubleshooting, does it show as connected to your SEPM?
SEP Knowledge Base
Endpoint SWAT
Correct to all of that. It's wierd.
SEP and SEPM 11.0.7200.1147
You should have SCCM from microsoft to pull those kinds of reports, sep does not have that functionality as of now.
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
We've looked into that, but money was the biggie. O well lol
SEP and SEPM 11.0.7200.1147
Hi,
try to this one or two system and check
Check this download and try to one or two system and check
https://www-secure.symantec.com/connect/downloads/image-installation-system-problem
Configuring Symantec Endpoint Protection 11.x client for deployment as part of a drive image
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
@shish, I've tried that and it didn't do anything. I think it's taking forever for these systems to send the info back to the SEPM. All the computers are good and they see their GUP/SEPM. I'm confused, but I guess it's a wait and see with SEPM.
SEP and SEPM 11.0.7200.1147
does deleting client from SEPM console and reporting back update the status.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
If client is deleted, will it reappear in SEPM?
SEP and SEPM 11.0.7200.1147
yes,it's showing automatically as per heartbeat setting.
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
Ok, I did something and it appears correctly. I moved the computer to and empty group, and moved it back to its original group. It shows the information correctly.
SEP and SEPM 11.0.7200.1147
That's good to hear.
.Please observe client some time and update
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
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