Clients not Communicating with SEPM

Updated: 21 May 2010 | 4 comments

Certified

0 0 Votes

This issue has been solved. See solution.

Dear Friends,

We are newly deploying SEP in our n/w.We have deployed 4 clients for testing purpose,but none of them are showing up on the SEPM console.I have checked all the basic troubleshooting steps like matching the policy serial nos,basic conncetivity tests etc...also checked the access rights on the IIS manager.Everything seems to be fine,but clients are not showing up......Any suggestions on this pls...???

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Oct

2009

0 Votes 0

Fatih Teke

Offline

Hello Monica
Are they working offline?
You can check it like this. Open SEP client click Help and support on rigth up side. Than click Trobuleshooting.
In the General information if Server is Offline you cannot them in SEP Mananger
You must to import profile with Sylinkdrop.exe
You can find this exe in Symantec Endpoint ProtectionCD2\Tools\NoSupport\SylinkDrop
First export you xml file in SEP Manger ( you can export it clients tab in SEP Manager )
than export it in user with sylinkdrop.exe
I hope this will help to you.
Thanks
Fatih.

Everything works better when everything works together.

Oct

2009

0 Votes 0

AravindKM

Pls refer following

Pls refer following article

Troubleshooting Client Communication

http://www.symantec.com/connect/articles/troubleshooting-client-commuincation

and docs

Symantec Endpoint Protection: Troubleshooting Client/Server
Connectivity

http://service1.symantec.com/support/ent-security.nsf/docid/2008091215040048

Troubleshooting Symantec
Protection Center
communication problems

http://service1.symantec.com/support/ent-security.nsf/docid/2009020909321648

Please don't forget to mark your thread solved with whatever answer helped you : ) Thanks & Regards Aravind

SOLUTION

Oct

2009

0 Votes 0

Ramji Iyyer

Certified

Telnet & check the Ports

Telnet & check the Ports that are used to communicate between client & server.

Regards...
Ramji Iyyer

Oct

2009

0 Votes 0

Monica Alexander

Certified