Endpoint Protection

Dear Friends,

We are newly deploying SEP in our n/w.We have deployed 4 clients for testing purpose,but none of them are showing up on the SEPM console.I have checked all the basic troubleshooting steps like matching the policy serial nos,basic conncetivity tests etc...also checked the access rights on the IIS manager.Everything seems to be fine,but clients are not showing up......Any suggestions on this pls...???

Hello Monica
Are they working offline?
You can check it like this. Open SEP client click Help and support on rigth up side. Than click Trobuleshooting.
In the General information if Server is Offline you cannot them in SEP Mananger
You must to import profile with Sylinkdrop.exe
You can find this exe in Symantec Endpoint ProtectionCD2\Tools\NoSupport\SylinkDrop
First export you xml file in SEP Manger  ( you can export it clients tab in SEP Manager )
than export it in user with sylinkdrop.exe
I hope this will help to you.
Thanks
Fatih.

 

Pls refer following article

Troubleshooting Client Communication

http://www.symantec.com/connect/articles/troubleshooting-client-commuincation

 and docs

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://service1.symantec.com/support/ent-security.nsf/docid/2008091215040048

Troubleshooting <st1:place><st1:placename>Symantec</st1:placename> <st1:placename>Protection</st1:placename> <st1:placetype>Center</st1:placetype></st1:place> communication problems

http://service1.symantec.com/support/ent-security.nsf/docid/2009020909321648

Telnet  & check the Ports that are used to communicate between client & server.

Regards...
Ramji Iyyer

Hi Friends....

Now the clients are displaying...The actual problem was that someone had accidentally deleted that particular client group...when I created a new group with the same name,the clients came up...
Thanks for sharing your views on this.....especially the link that aravind has provided.....Its really very informative.....Thanks again.....

Regards,
Monica