Clients not Connecting to Management Server
I have set up four management servers for my agency, one at HQ and three at remote offices. All management servers are setup to access a SQL database on a separate machine at HQ and all management servers can connect to this database correctly. I have created a management server list for each server and applied the appropriate list to the groups I want managed. The management list configures the closest management server (closest via physical link) to be that sites primary server and the management server at HQ to be the secondary management server. The clients at HQ and two of the remote offices connect to their respective management server without issue.
My issue is clients at the third remote office will not connect to their configured primary management server, they connect to the HQ management server. I have attempted to manually force a client to connect to the local management server by having the client update it's policy and sometimes this will get the client to connect, but it only lasts a second or two. It immediately reconnects to HQ.
I can ping the server from the client and I can connect to the server via it's remote web console and it's Java console. The Windows firewall on the server is turned off and the Symantec firewall in the server client is configured to allow connections on port 8014. I thought maybe that the Symantec firewall was blocking communication, but when I disabled the firewall the client still would not connect.
On a possibly unrelated note, the management servers are not updating the virus definitions. According to the management console the definitions are now six days out of date.
All management servers use the same version: 12.1.2015.2015
Client versions vary: 11.0.6300.803 - 12.1.2012.2015
Any assistance is appreciated!