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Clients not picking up tasks

Created: 16 May 2012 | 5 comments

I recently deployed the altiris 7x agent to a few dozen computers and it seemed to be going great. But when I wanted to deploy a software package (using deployment solution) 1/3 of the computers didn't get past the restart command. Basically I was just sending a restart command using deployment solution and then running a silent MSI install. On 22 computers it worked great, on 11 the restart didn't work and just timed out after 30 minutes. The restart job did have the checkbox to end applications set.

Not sure what is going on there. But I also noticed that none of the computers I tried were able to access the real time monitoring solution either. It says I have invalid WMI credentials (which is crazy as I'm using domain admin).

Any thoughts on these?

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network101's picture

I would take a look at the client firewall status of these clients.

Also there is a tool to help troubleshoot client related issues.

KESH MAN's picture

I had a similar issue, the Windows\Temp folder was full and was not downloading the packages corretly. I emptied the folder, stopped and restarted the Altiris Agent service, the task went right through..!

Altiris Administrator

Eli Lilly and Company, Indianapolis, USA

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mclemson's picture

Is this still an issue?  Try using RAADv2 to view the client logs for a problem computer that's part of the 11 who time out.  Timeouts can be caused by differences in time zones.  You may need to extend the task timeout to several hours as a troubleshooting step.

If this is still a problem, please let us know what you see in the Symantec Management Agent logs.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

LeBra's picture

I'd check the logs on at least one of the machines that failed. Different time on the machines could also be the reason for them to fail

KSchroeder's picture

Hi LeBra,
Thanks for your contribution,but in the future you may just want to say "I agree with Mike" instead of reposting his comments (summarized) as your own.

Of course if you're going to plagiarize someone, Mike is a good choice!

Symantec Trusted Advisor

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