Endpoint Protection

Previously running AV 11.0.2 ... Upgraded to 11.0.3 and then to 11.0.4.

Clients no longer report to server.  Help and About --> Troubleshoot:  shows as Self-Managed.

How do I get the clients to report to the server again?  I have tried pushing the install package from the Console and nothing.
I have also tried reinstalling the application and nothing.
I replaced the sylink.xml file and still nothing ...

Can anyone assist?

Even after replacing the sylink file is it showing the client as Self Managed?

Can you run the sylink toogle utiltiy & add the logs to this thread?

You can download the sylink toggle from the download tab.:)

Do you the same issue on all the clients ?

Check the communication once
if you proper communication between server and client then replace the sylink.

Procedure to Test Connectivity

Open a browser on the client and type the following link
http://server/secars/secars?hello,secars

Where Server is Manager's IP or Manager IP:port (If the iis website is configured to use a different port other than 80 )

If the test is successfull, you should see OK displayed on the browser.

Then you can export sylink.xml from a client group by doing a right click -> Export Communication settings and save the file as sylink.xml
Replace it on the client.

To replace the sylink,

Use Sylink Drop
Or
Follow the below mention steps if SEP is not password Protected.

Start -> Run
SMC -stop
Replace the sylink.xml (Default Location : c:\Program Files\Symantec\Symantec Endpoint Protection)
SMC -Start

Check the client status :)

I ran a test on a system but uninstalling, exporting the install package and pushing the new version to the client.
Replaced the sylink and the client reported to the server.

Pushed client to different system without uninstalling and replaced sylink.  Client reports back.

Thank you all.....