HI,

Are the SEPM console updated ?

Check this

Symantec Endpoint Protection: Troubleshooting Client/Server Connectivity

http://www.symantec.com/docs/TECH105894

Troubleshooting Client Communication with SEPM

http://www.symantec.com/docs/TECH95789

http://www.symantec.com/connect/articles/troubleshooting-liveupdate-issues-symantec-endpoint-protection

http://www.symantec.com/business/support/index?page=content&id=TECH95790

is the client in pull mode?

what makes you think client not taking the commands?

can you post the sylink log?

What is the heartbeat set to?

checked Troubleshooting Client/Server Connectivity, not much help

clients are reciving policy updates, but noting else, no updates, no force comands log on server says.. Content download to the server failed.

"is the client in pull mode?" no idea, where do i find it in the menu?

"what makes you think client not taking the commands?" look at the attached screen shots..

"can you post the sylink log?" location?

"What is the heartbeat set to?" no idea, where do i find it in the menu?

every time i run LU on the server i get this

January 7, 2013 9:40:14 AM EST: Retry timestamp is over the maximum retry window, switching to regular schedule run. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST: LiveUpdate retry failed. Will try again. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST: LUALL.EXE finished running. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:16 AM EST: LiveUpdate encountered one or more errors. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:15 AM EST: LUALL.EXE has been launched. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:14 AM EST: LiveUpdate retry started. [Site: City of Medina] [Server: xxx-DC01]

ok, just ran LUALL.exe manualy and got this...

LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Intrusion Prevention signatures Win32 11.0 (1 of 1), complete.
Installing Intrusion Prevention signatures Win64 11.0 (1 of 1), complete.
Installing SEPM Virus Definitions Win32 v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Whitelist v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Revocation List v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win32 v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.

LiveUpdate session is complete.

follow this link
http://www.symantec.com/docs/TECH166923

uninstalled LU.. reinstalled LU... ran LU... still get..

Installing SEPM CIDS Signatures v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Whitelist v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Revocation List v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win32 v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.

Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.

LiveUpdate session is complete.

if i go here

https://www-secure.symantec.com/norton-support/jsp...

and run the PIUpdate tool, it wont run on 64bit server...

did you follow the steps as mentioned here
http://www.symantec.com/business/support/index?pag...

HI,

Check

LU1832, LU1825, LU1806 errors when running LiveUpdate on SEPM 12.1 RU1

Error 1825 and 1806 in LiveUpdate logs on Symantec Endpoint Protection client.