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clients not updateing and server not able to send commands

Created: 07 Jan 2013 | 11 comments

clients set up update every 4 hours... they NEVER do... i can manualy run LU and they will update...

server shows clients as "green", but if you send any commands to the clients, they never recive them..

firewalls are off on server and clients

 

 

this is the error log on running the live updated on the server from SEPMC

January 7, 2013 9:40:14 AM EST:  Retry timestamp is over the maximum retry window, switching to regular schedule run.  [Site: City of Medina]  [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST:  LiveUpdate retry failed.  Will try again.  [Site: City of Medina]  [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST:  LUALL.EXE finished running.  [Site: City of Medina]  [Server: xxx-DC01]
January 7, 2013 9:25:16 AM EST:  LiveUpdate encountered one or more errors.  [Site: City of Medina]  [Server: xxx-DC01]
January 7, 2013 9:25:15 AM EST:  LUALL.EXE has been launched.  [Site: City of Medina]  [Server: xxx-DC01]
January 7, 2013 9:25:14 AM EST:  LiveUpdate retry started.  [Site: City of Medina]  [Server: xxx-DC01]

Comments 11 CommentsJump to latest comment

pete_4u2002's picture

is the client in pull mode?

what makes you think client not taking the commands?

can you post the sylink log?

russr123's picture

checked Troubleshooting Client/Server Connectivity, not much help

clients are reciving policy updates, but noting else, no updates, no force comands log on server says.. Content download to the server failed.

 

"is the client in pull mode?" no idea, where do i find it in the menu?

"what makes you think client not taking the commands?" look at the attached screen shots..

"can you post the sylink log?" location?

"What is the heartbeat set to?" no idea, where do i find it in the menu?

 

 

every time i run LU on the server i get this

January 7, 2013 9:40:14 AM EST: Retry timestamp is over the maximum retry window, switching to regular schedule run. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST: LiveUpdate retry failed. Will try again. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:17 AM EST: LUALL.EXE finished running. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:16 AM EST: LiveUpdate encountered one or more errors. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:15 AM EST: LUALL.EXE has been launched. [Site: City of Medina] [Server: xxx-DC01]
January 7, 2013 9:25:14 AM EST: LiveUpdate retry started. [Site: City of Medina] [Server: xxx-DC01]

russr123's picture

ok, just ran LUALL.exe manualy and got this...

LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing Intrusion Prevention signatures Win32 11.0 (1 of 1), complete.
Installing Intrusion Prevention signatures Win64 11.0 (1 of 1), complete.
Installing SEPM Virus Definitions Win32 v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Whitelist v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Revocation List v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win32 v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.

LiveUpdate session is complete.

russr123's picture

uninstalled LU.. reinstalled LU... ran LU... still get..

Installing SEPM CIDS Signatures v12.1 (1 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM CIDS Signatures v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Whitelist v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Iron Revocation List v12.1 (1 of 1), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win32 v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.
Installing SEPM Virus Definitions Win64 (x64) v12.1 (2 of 2), failed.
LU1825: LiveUpdate could not understand how to install this update. You may need to get the latest version of LiveUpdate before you can install this update.

Installation failed, error summary...
LU1806: LiveUpdate downloaded all of the updates you requested, but all of them failed to install. Please try to get the updates at a later time.

LiveUpdate session is complete.

if i go here

https://www-secure.symantec.com/norton-support/jsp...

and run the PIUpdate tool, it wont run on 64bit server...

Ashish-Sharma's picture

HI,

Check

LU1832, LU1825, LU1806 errors when running LiveUpdate on SEPM 12.1 RU1

 

Article:TECH185071  |  Created: 2012-03-28  |  Updated: 2012-04-11  |  Article URL http://www.symantec.com/docs/TECH185071

Error 1825 and 1806 in LiveUpdate logs on Symantec Endpoint Protection client.

 

Article:TECH144110  |  Created: 2010-11-12  |  Updated: 2011-08-19  |  Article URL http://www.symantec.com/docs/TECH144110

 

Thanks In Advance

Ashish Sharma

 

 

russr123's picture

ok, reinstall and reboot was done last night... no effect

sever LU has a new error now... see attached file and below..

January 9, 2013 1:23:51 PM EST: LiveUpdate failed. [Site: City of Medina] [Server: MPDSRV-DC01]
January 9, 2013 1:23:51 PM EST: LUALL.EXE finished running. [Site: City of Medina] [Server: MPDSRV-DC01]
January 9, 2013 1:23:51 PM EST: LiveUpdate encountered one or more errors. [Site: City of Medina] [Server: MPDSRV-DC01]
January 9, 2013 1:23:40 PM EST: LUALL.EXE has been launched. [Site: City of Medina] [Server: MPDSRV-DC01]
January 9, 2013 1:23:29 PM EST: Download started. [Site: City of Medina] [Server: MPDSRV-DC01]
=======================

also, still getting this test error
The Secars communication test failed for these consoles:Site Port Http Code Error
MPDSRV-DC01 8014 0
MPDSRV-DC01.com.lan 8014 0

lu-error.jpg