Endpoint Protection

Hi Guys!!!

I have Query for you all to solve.

Scenario:

• SEPM Master server with Various Domain Servers.
• Each Doamin having one LUA for updates.
• Master SEPM, Domain SEPM and LUA updating perfectly.
• All the Domain Clients updating correctly, but in one Doamin few Clients are Also Updating

Issue: Clients Not updating Since 24th November.

Wokstation: Win 7 Professional x64 Bit

SEPM Version: 12.1 RU1 MP1

SEP Version: 12.1 RU2

Steps Followed to Fix:

• Checked the LUA Download and Distribution, it is perdect.
• Checked SEPM its in Good Condition.
• Ran the SEP Tool on the Clients, no as such Error.
• Repaired the SEP Client, but no solution.
• Modified the SEP Client with .MSI package, it worked.
• No Connectivity Issue from SEP to SEPM and LUA

Concern: Cannot modify 2000 Clients manually. Nee the Solution which can be deployed centrally.

Request all our Trusted Advisers, Technical Support Guys and other members to please have a good look on the situation and scenario and come up with the positive response.

Thank you all in advance.

HI,

Also Check one or two system Windows firewall and UAC should be disabled ?

is teh client communicating with the SEPM?

can you post the sylink log from one of the client?

Ashish,

As i have mentioned that there is no communication issue. anyways its properly connecting to LUA but fails with the Error " Session Complete 0 update(s) avaialbel.

I guess something worng with the SEP Client itself

I Confirm that the Firewall and UAC is disabled.

Hi,

Check this artical and also provide sylink log.

Symantec Endpoint Protection Managed Clients Fail to Update Content Via LiveUpdate without Obvious Error.

http://www.symantec.com/business/support/index?page=content&id=TECH158623

Hi Ashish

Thanks for sharing that Article, but there is a Single LU Policy for all the Groups, so how come few clints get latest definitions and others a Specific revision i.e. dated 24th November's.

Anyways its "Use Latest" selected.

could be corrupt definition. have you opened a support case?

sylink log can give some insight/

Hi Pete,

You a rights its Corrupt definitions which is causing it, otherwise modifying SEP woluldnt have fixed the Issue.

I have opened a support case, but yet to recieve any response from them.

Hi Guys!!!

There is Good news on this Issue. I have opened a Support case with Symantec yesterday itself but nobody turned up. Anyways, i have slove the issue of my Own with the Troubleshooting steps performed with LUA. Here is the Quick Summary:

ISSUE: SEP agents not updating definitions after 24^th November 2012.

CAUSE: LUA Download Folder was corrupt.

SOLUTION: The following steps were taken to resolve the issue:

1. Deleted the contents of C:\TempDownload.
2. Recreated Distributution folder in LUA Directory.
3. Recreated the Download and Distribution Folder.
4. Created a New Manual Download Request.
5. Downloaded the definitions.
6. Created a New Manual Distribution Request.
7. Update the clients using Manual Distribution request.

STATUS: Issue has been resolved.

Cheers!!!