Endpoint Protection Small Business Edition

Dear All,

I have issue with my SEP clients before the weekend my SEPM was normal but not it shows ATTENTION NEEDED

Here is the SS

Thnx in advance

are the clients communicating to SEPM?

can you post the sylink log form one of such client?

To pull the Sylink.log, here are the steps provided in the article below:

How to enable Sylink debugging for the Symantec Endpoint Protection 11.x and 12.1 client in the Windows Registry

http://www.symantec.com/docs/TECH104758

Once we have the Sylink log file, we can understand the Root cause of the issue.

Hello,

A Duplicate Thread to :

https://www-secure.symantec.com/connect/forums/sepm-12-error

Could you please let us know - 

1) What OS are you running on the SEPM server?

2) Were there any changes made on the server like firewall, proxy, etc?

3) Are the clients able to communicate with SEPM server?

4) What happens if you run the Liveupdate from the SEPM console?

As per the screenshot, what I see is SEPM is updated, however the clients are not updated.

To know the Latest Definitions - http://www.symantec.com/security_response/definitions.jsp

Troubleshooting Articles:

1) Symantec Endpoint Protection Manager 12.1 Communication Troubleshooting

http://www.symantec.com/docs/TECH160964

2) Troubleshooting communication problems between the management server and the client

http://www.symantec.com/docs/HOWTO55017

Secondly, could you please upload the sylink.log from 1 of the client machines which is not updating.

To collect the sylink.log, http://www.symantec.com/docs/TECH104758

Hope that helps!!

Hi Matinjamir,

You should check two things.

1) Make sure clients & SEPM have same policy serial number.

Also you can check these settings as well.

Log into the SEPM Console and navigate to > Policies > LiveUpdate > Check assigned existing LiveUpdate Settings Policy.

Make sure use the default management server is selected.

2) If you are using SEP 12.1 (12.1.671.4971). You can follow the steps to make sure security status is displayed correctly.

1. Log into the SEPM Console
2. Click the Preferences link In the  Security Status section on the SEPM Home tab
3. Select the Logs and Reports tab
4. Select DDMMYY from the Date format combo box
5. Click the OK button to close the Preferences page
6. The changes to these settings may take a few minutes to take effect.

If above two points are corrctly set, share screenshot for "Show liveupdate downloads".