Endpoint Protection

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  • 1.  Clients not upgrading to latest version sep 12.1

    Posted Oct 28, 2012 05:51 AM

    Hi

    I am new to Symantec connect, so please correct me.

    We have a setup of 1200+ clients and have upgraded the SEPM server to SEP 12.

    But, we are faing the issue clients not upgrading automatically

    Thanks and Regards



  • 2.  RE: Clients not upgrading to latest version sep 12.1



  • 3.  RE: Clients not upgrading to latest version sep 12.1

    Broadcom Employee
    Posted Oct 28, 2012 06:00 AM

    check this link

    Upgrading clients by using AutoUpgrade

     

    http://www.symantec.com/business/support/index?page=content&id=HOWTO55058



  • 4.  RE: Clients not upgrading to latest version sep 12.1

    Posted Oct 28, 2012 09:53 AM

    Have you tried using auto upgrade?



  • 5.  RE: Clients not upgrading to latest version sep 12.1

    Broadcom Employee
    Posted Oct 29, 2012 02:00 AM

    Hi,

    To guide you in more correct direction we need the following info.

    1) SEPM version details

    2) SEP clients existing version

    3) Have you tried to upgrade clients & are they failing to upgrade? have you tried to upgrade with any other method?

    You can refer this article to know more about version related info

    Till date SEP releases: http://bit.ly/m0vOJp

     



  • 6.  RE: Clients not upgrading to latest version sep 12.1

    Posted Oct 29, 2012 08:16 AM

    Hi,

    How many machines are yet to get upgraded?

    There may be some machines where reboot is required you can check that by changing the view to client status.

    Incase if the status is YES then REboot is required for the client to get upgraded.

    Once the package is assigned on the group, you can check Smclu folder on the client to see whether the client package has been pushed from the SEPM to the target machine. You can also check the config.xml file on the client machine.

    If you want the clients to get upgraded asap then you can select the below option,

    Please note using the above option would increase the network bandwidhth.

     

     



  • 7.  RE: Clients not upgrading to latest version sep 12.1

    Posted Oct 31, 2012 01:37 AM

    Hi

    Please follow the below:

    Before upgradation do the following:

    1) Disable Protect Client from registry in Application control if configured

    2) Disable password policy.

    3) Disable Tamper Protection.

    Regards

    Sameer



  • 8.  RE: Clients not upgrading to latest version sep 12.1

    Trusted Advisor
    Posted Oct 31, 2012 12:11 PM

    Hello,

    It seems you have a similar Thread created on 

    https://www.niwis.com/threads/17167-Clients-not-upgrading-to-latest-version-sep-12-1?s=8b09bb9f785916efe250996af9b1d5b0&p=22831

    In your case, first check if all the clients are communicating to SEPM properly.

    Secondly, make sure you check these Articles:

    About upgrading client software

    http://www.symantec.com/docs/HOWTO54760

    Preparing Windows operating systems for remote deployment

    http://www.symantec.com/docs/HOWTO54791

    Hope that helps!!