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Clients not upgrading to latest version sep 12.1

Created: 28 Oct 2012 • Updated: 31 Oct 2012 | 7 comments


I am new to Symantec connect, so please correct me.

We have a setup of 1200+ clients and have upgraded the SEPM server to SEP 12.

But, we are faing the issue clients not upgrading automatically

Thanks and Regards

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Brɨan's picture

Have you tried using auto upgrade?

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Chetan Savade's picture


To guide you in more correct direction we need the following info.

1) SEPM version details

2) SEP clients existing version

3) Have you tried to upgrade clients & are they failing to upgrade? have you tried to upgrade with any other method?

You can refer this article to know more about version related info

Till date SEP releases:

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ariv's picture


How many machines are yet to get upgraded?

There may be some machines where reboot is required you can check that by changing the view to client status.

Incase if the status is YES then REboot is required for the client to get upgraded.

Once the package is assigned on the group, you can check Smclu folder on the client to see whether the client package has been pushed from the SEPM to the target machine. You can also check the config.xml file on the client machine.

If you want the clients to get upgraded asap then you can select the below option,

Please note using the above option would increase the network bandwidhth.

SameerU's picture


Please follow the below:

Before upgradation do the following:

1) Disable Protect Client from registry in Application control if configured

2) Disable password policy.

3) Disable Tamper Protection.



Mithun Sanghavi's picture


It seems you have a similar Thread created on

In your case, first check if all the clients are communicating to SEPM properly.

Secondly, make sure you check these Articles:

About upgrading client software

Preparing Windows operating systems for remote deployment

Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.