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Clients not upgrading to latest version sep 12.1

Created: 28 Oct 2012 • Updated: 31 Oct 2012 | 7 comments

Hi

I am new to Symantec connect, so please correct me.

We have a setup of 1200+ clients and have upgraded the SEPM server to SEP 12.

But, we are faing the issue clients not upgrading automatically

Thanks and Regards

Comments 7 CommentsJump to latest comment

.Brian's picture

Have you tried using auto upgrade?

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Chetan Savade's picture

Hi,

To guide you in more correct direction we need the following info.

1) SEPM version details

2) SEP clients existing version

3) Have you tried to upgrade clients & are they failing to upgrade? have you tried to upgrade with any other method?

You can refer this article to know more about version related info

Till date SEP releases: http://bit.ly/m0vOJp

 

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ariv's picture

Hi,

How many machines are yet to get upgraded?

There may be some machines where reboot is required you can check that by changing the view to client status.

Incase if the status is YES then REboot is required for the client to get upgraded.

Once the package is assigned on the group, you can check Smclu folder on the client to see whether the client package has been pushed from the SEPM to the target machine. You can also check the config.xml file on the client machine.

If you want the clients to get upgraded asap then you can select the below option,

Please note using the above option would increase the network bandwidhth.

 

 

SameerU's picture

Hi

Please follow the below:

Before upgradation do the following:

1) Disable Protect Client from registry in Application control if configured

2) Disable password policy.

3) Disable Tamper Protection.

Regards

Sameer

Mithun Sanghavi's picture

Hello,

It seems you have a similar Thread created on 

https://www.niwis.com/threads/17167-Clients-not-upgrading-to-latest-version-sep-12-1?s=8b09bb9f785916efe250996af9b1d5b0&p=22831

In your case, first check if all the clients are communicating to SEPM properly.

Secondly, make sure you check these Articles:

About upgrading client software

http://www.symantec.com/docs/HOWTO54760

Preparing Windows operating systems for remote deployment

http://www.symantec.com/docs/HOWTO54791

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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