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Clients show disabled in the HOME menu SEPM. How do you re-able them?

Created: 30 Nov 2012 | Updated: 01 Dec 2012 | 3 comments

jeberlein

Hello,

I was wondering if someone can help me with a problem that I'm having in SEPM. I have 23 clients say that their diabled on the HOME menu, but in the CLIENT menu show online like everything is just fine. So how to I fix the 23 clients that say they are diabled?

thanks,

Joshua

Discussion Filed Under:

Security, Endpoint Protection (AntiVirus), Configuring, Documentation, Evaluating, Installing, Troubleshooting

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Brian81 Trusted Advisor

Clients show disabled in the HOME menu SEPM. How do you re-able them? - Comment:30 Nov 2012 : Link

What SEPM version are you running?

If 12.1, you can click on Disabled, it will open a new window with a better view.

From here, scroll over and you can see status on such things as AV, Firewall, SONAR, Download Insight, NIPS, Browser IPS, and tamper protection.

It is likely one of these is disabled. You can than go to the client and check.

The disabled state is a little misleading. You need to actually open it up to find out what.

It should read something like "Component Disabled" instead.

SEP Knowledge Base

Endpoint SWAT

Ashish-Sharma

Clients show disabled in the HOME menu SEPM. How do you re-able them? - Comment:01 Dec 2012 : Link

Check this artical.

Client Endpoint Protection Status is "disabled" on the home page in the Symantec Protection Center when firewall is not installed

http://www.symantec.com/business/support/index?page=content&id=TECH123000

Check this thread

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-status-disabled-endpoints

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

ManishS

Clients show disabled in the HOME menu SEPM. How do you re-able them? - Comment:02 Dec 2012 : Link

HI,

Check same fourms

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-status-disabled-endpoints

Thanks In Advance.

Manish

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