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Clients show disabled in the HOME menu SEPM. How do you re-able them?

Created: 30 Nov 2012 • Updated: 01 Dec 2012 | 3 comments

Hello,

 

I was wondering if someone can help me with a problem that I'm having in SEPM.  I have 23 clients say that their diabled on the HOME menu, but in the CLIENT menu show online like everything is just fine.  So how to I fix the 23 clients that say they are diabled?

 

thanks,

Joshua

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.Brian's picture

What SEPM version are you running?

If 12.1, you can click on Disabled, it will open a new window with a better view.

From here, scroll over and you can see status on such things as AV, Firewall, SONAR, Download Insight, NIPS, Browser IPS, and tamper protection.

It is likely one of these is disabled. You can than go to the client and check.

The disabled state is a little misleading. You need to actually open it up to find out what.

It should read something like "Component Disabled" instead.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Check this artical.

Client Endpoint Protection Status is "disabled" on the home page in the Symantec Protection Center when firewall is not installed

http://www.symantec.com/business/support/index?page=content&id=TECH123000

Check this thread

https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-status-disabled-endpoints

Thanks In Advance

Ashish Sharma